Combined Document Intelligence release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 3 minutes to read

    • Consolidated page of all release notes for Document Intelligence from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Document Intelligence to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Document Intelligence.

    Release Release notes

    Zurich
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    Australia

    Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article [KB0867184] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

    Changes

    Between your current release family and Australia, some changes were made to existing Document Intelligence features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Document Intelligence features or functionality were removed.

    Release Release notes

    Zurich

    The Document Intelligence application has been removed from the application navigator.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Document Intelligence features or functionality were deprecated.

    Release Release notes

    Zurich
    • Starting with Zurich release, the document extraction feature in Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Placeholder link text to key docintel-nowassist-landing].
    • The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the B release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Document Intelligence.

    Release Release notes

    Zurich

    Install Document Intelligence by requesting it from the ServiceNow Store. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see Install Document Intelligence.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Document Intelligence we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Document Intelligence we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Document Intelligence, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Document Intelligence we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Document Intelligence we have noted them here.

    Release Release notes

    Zurich
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    See Document Intelligence for more information.

    Australia

    		 No updates for this release.