Combined Financial Services Operations Integration with Mastercard release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Financial Services Operations Integration with Mastercard from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Financial Services Operations Integration with Mastercard to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Financial Services Operations Integration with Mastercard.

Release	Release notes
Zurich	​ Mastercom subflows for disputes An integration layer that provides predefined subflows and a supporting data model to enable seamless execution of Mastercom spoke actions for dispute management. This layer includes the following subflows: Mastercom - Look up Transaction Details Mastercom - Look up Clearing Transaction Details Mastercom - Create Fraud Report Mastercom - Create Claim Mastercom - Look up Chargeback Details Mastercom - Look up Second Presentment Details Mastercom - Look up Case Filing Details Mastercom - Validate Claim Response Details Mastercom - Create Chargeback Mastercom - Acknowledge Chargeback Mastercom - Update Chargeback Mastercom - Look up Chargeback Documents Mastercom - Look up Chargeback Documents Status Mastercom - Process Pending Documentation Queue Mastercom - Process Issuer Worked Queue Mastercom - Process Reject Queue Mastercom - Process Issuer Re-presentment Unworked Queue Mastercom - Process Sender Case Filing Queue Mastercom - Create Case Filing Mastercom - Take Action on Case Mastercom - Look up Case Documents Mastercom - Look up Case Documents Status Mastercom - Look up List of Claims Additional Mastercom subflows for disputes New set of subflows to promote execution of Mastercom spoke actions for dispute management. This set includes the following subflows: Mastercom - Look up Authorization Transaction Details Mastercom - Look up Claim Details Mastercom - Take Action on Existing Claim Mastercom - Process Pending Queue Mastercom - Look up Chargebacks Related Information Mastercom - Look up Fraud Related Information Mastercom - Reverse Chargeback
Australia	​ Integration components for the Mastercard document attachment and validation enhancement Simplify dispute document submission to Mastercard with improved document attachment and validation feature. The application compresses multiple attachments into a single zipped file, validates files for type and size, and alerts you to non-compliant files. This capability adds the following integration subflow and action: Mastercom - Validate and Process Attachments of Card Disputes Task Create a Zip Attachment from Uploaded Documents

Changes

Between your current release family and Australia, some changes were made to existing Financial Services Operations Integration with Mastercard features.

Release	Release notes
Zurich	No updates for this release.
Australia	Updated subflows The following subflows were updated to support integration with the Card data security application: Mastercom - Look up Case Documents Mastercom - Look up Chargeback Documents Updated subflows for the Mastercard document attachment and validation enhancement The following subflows were updated to support the document attachment and validation enhancement: Mastercom - Create Case Filing Mastercom - Create Chargeback Mastercom - Take Action on Case Mastercom - Update Chargeback

Removed

Between your current release family and Australia, some Financial Services Operations Integration with Mastercard features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Financial Services Operations Integration with Mastercard features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Financial Services Operations Integration with Mastercard.

Release	Release notes
Zurich	Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store.
Australia	Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Financial Services Operations Integration with Mastercard, such as specific requirements or compliance levels.

Release	Release notes
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Financial Services Operations Integration with Mastercard we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Financial Services Operations Integration with Mastercard we have noted them here.

Release	Release notes
Zurich	Enable dispute agents to efficiently handle the full dispute life cycle, including transaction searches, claim creation, chargeback creation and updates, pre-arbitration, arbitration, and fraud reporting. Accelerate dispute resolution and reduce manual effort using predefined subflows. See Mastercard for more information.
Australia	Help prevent storage or transmission of Payment Card Industry (PCI) data for card disputes within your ServiceNow instance by using updated subflows. Streamline dispute document submission to Mastercard with the document attachment and validation enhancement. See Mastercard for more information.