Combined Generative AI Controller release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Generative AI Controller release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Generative AI Controller to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this knowledge article or open a support case.
Australia	Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this knowledge article or open a support case.

New features

Between your current release family and Australia, new features were introduced for Generative AI Controller.


Release	Release notes
Zurich	Zurich Patch 8 Configure a custom resource path for BYOK models Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. Zurich Patch 4 Administrator access to Gen AI log Access the Gen AI log [sys_generative_ai_log] table to gain insights for debugging purposes. HR-related records remain restricted to HR admins. Enhanced AI asset inventory Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model [sys_generative_ai_model_config] and Prompt [sys_generative_ai_config] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates. Long-Term Stable model for generative AI Promote stability and adoption for entitled users with a Long-Term Stable (LTS) model. The LTS model provides regulatory alignment, predictable behavior, and life cycle stability to integrate GenAI with confidence. Zurich Patch 2 AI Model Version Mappings Review the mappings between AI model versions and their providers in the Gen AI Model Version Mapping [sys_gen_ai_model_version_mapping] table. This table shows the mappings between source and target models, along with associated metadata, such as skill type, model type, resource associations, and provider information. Identify third-party LLM information Access the Gen AI Log Metadata [sys_gen_ai_log_metadata] table to identify which LLM model, version, and requested language was used to generate the AI content. Restrict LLM usage based on the domain Enable or disable Now Assist for each domain so that you can restrict the use of LLMs and avoid using AI for data processing, if needed.
Australia	Configure a custom resource path for BYOK models Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Changes

Between your current release family and Australia, some changes were made to existing Generative AI Controller features.


Release	Release notes
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Direct action calls removed from Generative AI Controller Starting with Zurich Patch 5, the Generative AI Controller (GAIC) no longer supports direct action calls in order to support the security requirements that all AI capabilities be protected by Access Control Lists (ACLs). To create custom generative AI functionality, use Now Assist Skill Kit instead. Configure actions in the Generative AI Controller Generate Content to create AI-generated text responses QnA to answer user questions Summarize to shorten long or complex text Generic Prompt to generate ideas or content on any topic Sentiment Analysis to identify the sentiment of user input For more information, refer to KB KB2716977: Generative AI Controller actions are no longer avaliable for custom workflows.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Generative AI Controller features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Generative AI Controller features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Generative AI Controller.


Release	Release notes
Zurich	Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see Installing Generative AI Controller and Install Now Assist plugins.
Australia	Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see Installing Generative AI Controller and Install Now Assist plugins.

Additional requirements

If any additional requirements were introduced or changed for Generative AI Controller we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Generative AI Controller we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Generative AI Controller, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Generative AI Controller we have noted them here.


Release	Release notes
Zurich	Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the Now Assist Admin console. For more information, see Microsoft Azure OEM for Dynamic Translation in Now Assist.
Australia	Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the Now Assist Admin console. For more information, see Microsoft Azure OEM for Dynamic Translation in Now Assist.

Highlight information

If there are specific highlight considerations for Generative AI Controller we have noted them here.


Release	Release notes
Zurich	Zurich Patch 8 Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Access the Gen AI log for debugging insights, with HR-related records remaining restricted. Promote stability with the Long-Term Stable (LTS) model for generative AI. Identify third-party LLM information, including model, version, and language. Restrict LLM usage based on domain. See Generative AI Controller for more information.
Australia	Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. See Generative AI Controller for more information.