Combined Identity release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Identity release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Identity to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Identity.


Release	Release notes
Zurich	Machine Identity Console Use the Machine Identity Console to see what data integration accounts are accessing and how they’re configured. This console helps you make smarter security decisions about setting up these accounts.
Australia	Granular admin roles The granular admin role enables developers and administrators to complete administrative configuration tasks for Identity without requiring the full admin role.

Changes

Between your current release family and Australia, some changes were made to existing Identity features.


Release	Release notes
Zurich	Access analyzer Display the Security data filter that is in the Applied or Undefined status in the Access Analyzer results. Access Analyzer also supports the new criteria in ACLs that is controlled by reference. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.
Australia	Role masking in Now Assist AI agents Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. User management enhancements User management enhancements: Configure AI agents or AI users by selecting the `AI` option from the Identity type drop-down menu. Use the ai_user_admin role for creating, editing, and role management of AI users. Use this role to view, create, edit, assign roles to, and delete users with the identity type as `AI`. Use the Identity sub-type field to categorize the identity type while creating a user. Use the new date and time formats based on the user's preference while creating users. Federated ID Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. Machine Identity Console View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requesters and their API calls. Scripting Governance Tool Manage user permissions for scripting on the ServiceNow AI Platform from the enhanced scripting governance tool.

Removed

Between your current release family and Australia, some Identity features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Identity features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Identity.


Release	Release notes
Zurich	Identity is a ServiceNow AI Platform product that is active by default.
Australia	Identity is a ServiceNow AI Platform product that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Identity we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Identity we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Identity, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	Coral theme Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

Localization information

If there are specific localization considerations for Identity we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Identity we have noted them here.


Release	Release notes
Zurich	Zurich Patch 4 Configure AI Agents or AI users by selecting the `AI` option from the Identity type drop-down menu. Use the `ai_user_admin` role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as `AI`. Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. To learn more, see Role masking. Access Analyzer v.6 supports agentic workflows and AI agents in the Analyze Permissions feature. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store. Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. To know more, see Explore Federated ID. View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requestors and their API calls. To know more, see Metrics and View dashboard. Zurich Manage your non-human identities (NHIs) using the Machine Identity Console. Support security data filter functionality in Applied or Undefined status and Controlled by Refs functionality during access control list (ACL) query. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store. See Identity for more information.
Australia	Use the granular roles to complete administrative configuration tasks for Identity without requiring the full admin role. Configure AI Agents or AI users by selecting the `AI` option from the Identity type drop-down menu. Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as `AI`. Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. Use the Identity sub-type field to categorize the identity type while creating a user. See Identity for more information.