Consolidated page of all release notes for Impact from Zurich to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Impact release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Impact to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
New features
Between your current release family and Australia, new features were introduced for Impact.
| Release |
Release notes |
Zurich |
- [Placeholder link text to key bundle-ipact.impact-healthscan-store-app]
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- Implement Scan Engine to enable proactive management of instance quality, compliance, and performance.
- Examine ServiceNow instances for violations of the active leading practice definitions and report violations that are stored in the Scan Findings table.
- View existing or resolved findings that resulted from the instance scans or from summarized and detailed scan information.
- Empower developers to receive real-time, AI-driven recommendations within their workspace to identify and resolve code quality issues, enabling adherence to ServiceNow leading practices and reducing technical debt proactively.
- GenAI-powered Root Cause Remediation
- Identify the cause of performance issues and receive suggestions for corrective actions by implementing root cause remediation (RCR) after generating the root cause summary (RCS).
- Performance insights in user-configurable dashboard
- Assess the performance status of your ServiceNow instances using the ML-based instance performance widget.
- Analyze user experience and monitor application performance in Instance Observer
- Monitor response times using operational metrics.
- Generative AI-powered Root cause analysis
- Generate a structured root cause summary using a large language model (LLM) anomaly detection system that can automate the process and analyze system logs, performance metrics, and alerts. This root cause summary simplifies
the analysis process and helps to diagnose the problem before the issue occurs.
Note:
The Generative AI-powered summarization component is not available to users in the regulated market.
- Instance Observer alerts for Guided-tier customers
- The top six alert cards evaluated to be most important based on alerts that users have used and benefited from in the past are now available to Guided-tier Instance Observer customers in addition to the Advanced-tier and
Total-tier customers.
- Use popular alerts to receive notifications
- View the most popular alerts displayed on the first page of the Configure Alerts page. You can also set up alerts and view notifications.
- Triage a ServiceNow instance based on nodes
- Triage your ServiceNow instances based on production nodes that are categorized as All, Generic, Worker, and UI nodes. This categorization removes unhelpful irrelevant standby nodes and helps triage useful
production nodes.
- Custom Performance report
- Generate a custom report selecting a maximum of 20 metrics and a minimum of one metric from a wide range of 90 metrics available across the Instance Observer application. This report is almost the same as Performance Trend
report, however it offers you the flexibility to choose more metrics from the performance categories in the Performance page and build a dynamic report, and also to customize how charts are displayed in the report.
- Accelerator request
- Request and manage accelerators across different instances from both Impact Delivery Instance and Impact Store Application. Interact with the experts in Impact from the Impact Store Application.
- Accelerator Catalog
- Use the following new accelerators:
Strategic Accelerators:
- ITOM Maturity Accelerator: Get guidance on fine-tuning IT Operations Management (ITOM) with a base-level understanding of maturity tied to business outcomes.
- Stakeholder Path to Value: Get deep qualitative insights into how process owners and key stakeholders utilize the ServiceNow platform to deliver vital services
across the organization.
- Foundations of AI Governance: Foundational knowledge that will help you start your AI Management journey and take control of your AI deployments.
- Outcomes based contextual learning recommendations
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- View the recommendations for the most relevant personalized course recommendations based on your performance context to help you strengthen specific skills.
- View the recommendation for every capability. Multiple courses are available for some recommendations.
- Value management
- Value reports
- Use value reports to evaluate the impact of improvements in key success metrics over time and translate them into operational and monetary value.
- View a report created by your delivery team for a product implemented across multiple ServiceNow instances. This feature is available only to Total-tier and Advanced-tier customers, or Guided-tier customers subscribed to the accelerator-for-value reports.
- Gen AI based outcome summarization
- Collect information from multiple areas like adoption, metrics, and initiatives, and generate key insights.
- View the outcome metrics for a positive or negative trend.
- Monitor which recommended applications are adopted over time to determine effectiveness.
- Track the consumption of related accelerators to support outcomes and identify any gaps or underused accelerators.
- Install dependent plugins
Install at least one dependency plugin to enable data collection jobs in Impact value management data collection apps. For Strategic Portfolio Management, two dependency plugins must be installed to enable data collection functionality.
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Work items
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- Create a work item from a capability mapped to a Product Adoption Roadmap, and view the created work item in the Work Items section of the details page of the capability.
- Manage and track the SPM and (CWM) work items created in Impact on the Work Items page.
- Access a centralized Work Items page to track and manage all the SPM and CWM work items created in Impact.
- Filter and track work items using aspects like Impact source, state, progress, and status.
- Product Adoption
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- Consumption Report
- The Consumption report provides an overview of your Impact tier features and their usage, which helps you identify your underused or unused Impact benefits.
- Gen AI based consumption report summarization
- Monitor the overall consumption of the accelerator in your plan. This information could include status details for ongoing, completed, and not yet started accelerators.
- View the usage details for the Instance observer and Developer Support seats.
- View the overall summary of the active Now Support cases and the enhanced case response time for Impact P1 and P2 support cases for your account.
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Australia |
- Now Assist for Platform Health
- Help customers proactively identify, prioritize, and resolve technical debt by using the collection of AI-native tools embedded within the Impact
Platform Health experience.
- Track and resolve issues in developer code throughout the end-to-end workflow by reviewing and applying AI-recommended fixes through the Remediate Scan Engine findings with Now Assist, which provides AI-generated code fixes for leading practice violations.
- New Accelerators in the Australia Release
- Jumpstart your Impact Platform health, Data privacy, Walk-up experience, Digital product release, Modern change management, Major incident management, CSDM for service
operations, and Integration hub by using technical Accelerators.
- Improve your business outcomes by using the OCM: Preparing for change and adopt AI governance impact strategy Accelerators.
- Assess your CSDM maturity, improve CSDM Data modeling, and accelerate your portal’s user experience with the help of usage insights and virtual agent experience design provided by the architecture Accelerators.
- Alert card to capture long pending jobs
- Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined
lateness thresholds.
- Configure IO alert notifications for a ServiceNow instance
- Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime.
- All URLs are now validated before integrations.
- Daily system notifications are indicated by a bell icon and through email notifications.
- Alert Console alerts provide real-time visibility.
- Roles installed with Impact
- Grant selected users with partner accounts access to the Impact Store Application through the new Impact Partner role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage.
- Manage Capabilities Maps for the Impact Store Application
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The Capabilities Map homepage now shows true application capabilities organized by product line.
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Changes
Between your current release family and Australia, some changes were made to existing Impact features.
| Release |
Release notes |
Zurich |
- The outcome summarization Now Assist skill is now turned on by default
- This skill is automatically available to appropriate role users for the application. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never turned on, then off again). Previously configured skills that were
turned on, then off, remain inactive.
- GenAI-powered Root Cause Summary
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- Use the dynamically generated Root Cause Analysis (RCA), which is readily available in the RCA History page. RCA is available not only for alerts but also for the Critical or Warning scenarios of the performance
category. This feature is a change to the existing functionality and is delivered dynamically.
- The core Root Cause Correlation functionality is being offered under the revised name of Root Cause Analysis to ensure product consistency.
- Artificial Intelligence Readiness Assessment Accelerator
- The content and flow of this Accelerator has been streamlined to provide a clearer assessment and more targeted guidance on your readiness to adopt ServiceNow Generative AI capabilities (Now Assist).
- Jumpstart Your ServiceNow AI Journey Accelerator
- This offering is now available across all packages, and includes clearer guidance on how customers can leverage ServiceNow’s AI capabilities to achieve their organizational goals and objectives.
- Configure Impact with Guided Setup
- Use automated registration, the preferred method, to initiate the connection and registration to the
Impact Delivery Instance provider instance in one combined step.
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Australia |
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Removed
Between your current release family and Australia, some Impact features or functionality were removed.
| Release |
Release notes |
Zurich |
The Jumpstart Your Document Intelligence Accelerator has been removed.
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Australia |
No updates for this release. |
Deprecations
Between your current release family and Australia, some Impact features or functionality were deprecated.
| Release |
Release notes |
Zurich |
Starting with Impact
Zurich version 6.0.8 ServiceNow Store release, Proactive Code Check is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
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Australia |
No updates for this release. |
Activation information
Review information on how to activate Impact.
| Release |
Release notes |
Zurich |
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Australia |
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Additional requirements
If any additional requirements were introduced or changed for Impact we have noted them here.
| Release |
Release notes |
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Impact we have noted them here.
| Release |
Release notes |
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Accessibility information
Review details on accessibility information for Impact, such as specific requirements or compliance levels.
| Release |
Release notes |
Zurich |
|
Australia |
No updates for this release. |
Localization information
If there are specific localization considerations for Impact we have noted them here.
| Release |
Release notes |
Zurich |
No updates for this release. |
Australia |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Impact we have noted them here.
| Release |
Release notes |
Zurich |
- Manage health checks, findings, and remediation workflows with AI-powered tools directly on-platform to accelerate insights and remediation with
the new Platform Health Scan Engine for the Impact Store Application.
- Use the automated setup method to simplify the Impact Store Application configuration.
- Deploy the AI Control Tower Accelerator to help customers configure governance for AI investments and demonstrate strategic value.
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Australia |
- Streamline the Impact Store Application configuration with the updated Impact guided setup.
- Proactively identify, prioritize, and resolve technical debt with the Impact Health Agent, a collection of AI-native tools embedded within the Impact
Platform Health experience.
- Provide access to partners with the impact_partner_role.
- View true applications capabilities organized by product lines.
See Impact for more information.
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