Combined Notify release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Notify from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Notify to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows. As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows: Join conference call Call Send SMS Forward call Input Hangup Play Record Reject Say Forward to notify client Queue Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows: (Re)join Conference Call Join Conference Call with muting Join Conference Call with SMS Your existing workflows continue to function after the upgrade. Note: All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Notify.

Release	Release notes
Zurich	Notify workflow activities Manage the subflows for Notify use cases with the following actions. Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times. Get Notify Number: This action generates a Notify number by accepting the required type as input—Voice, SMS, or both.
Australia	Granular admin roles in Notify Configure the Notify application features using the granular Notify admin role (notify_setup_admin).

Changes

Between your current release family and Australia, some changes were made to existing Notify features.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Notify features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Notify features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Notify.

Release	Release notes
Zurich	Notify is a ServiceNow AI Platform feature that is active by default.
Australia	Notify is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Notify we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Notify we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Notify, such as specific requirements or compliance levels.

Release	Release notes
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Notify we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Notify we have noted them here.

Release	Release notes
Zurich	Build Notify subflows according to your requirements by using the default subflows provided in new instances. Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience. See Notify for more information.
Australia	Use the Notify granular admin role to configure Notify features. See Notify for more information.