Combined Now Assist for App Engine release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Now Assist for App Engine from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for App Engine release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for App Engine to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Now Assist for App Engine.

Release	Release notes
Zurich	Zurich Patch 4 Record summarization skill Generate summaries for records in custom applications and tables with the custom app record summarization skill. Configure the custom app record summarization skill Configure the custom app record summarization skill so that it generates summaries for the tables and records that you specify. You can add context about the table or tables and describe the purpose of the table, so that Now Assist can use that information when generating summaries. Summarize a record in-product Select the Summarize button on a record in-product to generate a summary. You can also summarize a record through chat in the Now Assist panel. See Summarize a record through chat for more information. Zurich release notesPreliminary release notes for Zurich Release Testing Preview (RTP) New third-party AI model provider options available for Now Assist Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini.
Australia	Create AI assets conversationally with Build Agent If you have a Now Assist for Creator subscription, you can leverage the power of Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps. ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Changes

Between your current release family and Australia, some changes were made to existing Now Assist for App Engine features.

Release	Release notes
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Now Assist for App Engine features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Now Assist for App Engine features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Now Assist for App Engine.

Release	Release notes
Zurich	Install Now Assist for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install Now Assist for App Engine by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for App Engine we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for App Engine we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for App Engine, such as specific requirements or compliance levels.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for App Engine we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for App Engine we have noted them here.

Release	Release notes
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Generate summaries for records in custom applications using the generative AI capabilities of Now Assist. Zurich release notesPreliminary release notes for Zurich Release Testing Preview (RTP) Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See Now Assist for App Engine for more information.
Australia	If you have a Now Assist for Creator subscription, you can create AI assets conversationally using Build Agent. See Now Assist for App Engine for more information.