Combined Now Assist for Retail Service Management (RSM) release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Now Assist for Retail Service Management (RSM) from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Retail Service Management (RSM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Retail Service Management (RSM) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Now Assist for Retail Service Management (RSM).

Release	Release notes
Zurich	Zurich Patch 4
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Now Assist for Retail Service Management (RSM) features.

Release	Release notes
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Now Assist for Retail Service Management (RSM) features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Now Assist for Retail Service Management (RSM) features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Now Assist for Retail Service Management (RSM).

Release	Release notes
Zurich	The Now Assist for RSM plugin is available with activation of com.sn.now.platform plugin. For more information, see Install Now Assist plugins.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Retail Service Management (RSM) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Retail Service Management (RSM) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Retail Service Management (RSM), such as specific requirements or compliance levels.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Retail Service Management (RSM) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Retail Service Management (RSM) we have noted them here.

Release	Release notes
Zurich	Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Enable retail store support agents to use the store inquiry Al agent to: Search multiple knowledge sources to generate clear, traceable responses and flag uncertain cases for human review. Improve with every resolved query and seamlessly fit into HQ workflows with tailored suggestions.
Australia	No updates for this release.