Combined Now Assist for Software Asset Management (SAM) release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Now Assist for Software Asset Management (SAM) from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Software Asset Management (SAM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Software Asset Management (SAM) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Now Assist for Software Asset Management (SAM).

Release	Release notes
Zurich	Zurich Patch 1 Use an agentic workflow to automate software asset sourcing to improve operational efficiency Use AI agents in the Help manage software request agentic workflow to automate software asset sourcing, either through automatic license allocation or by creating purchase orders. Use an agentic workflow to create reclamation rules for enhancing software license utilization tracking and reducing waste Use AI agents to create reclamation rules automatically for installed or subscription-based software, reducing manual analysis of product use and cost. The AI agent analyzes factors such as spend and utilization to suggest reclamation rules. Use an agentic workflow to reclaim unused software to minimize compliance risk and optimize savings Use AI agents to automate the reclamation process for installed or subscription-based software. The AI agent evaluates software removal candidates and provides suggestions for reclamation based on intelligent checks that help ensure safe removal. Configure ACLs for AI agents and agentic workflows Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Now Assist for Software Asset Management (SAM) features.

Release	Release notes
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Zurich Patch 4
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Now Assist for Software Asset Management (SAM) features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Now Assist for Software Asset Management (SAM) features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Now Assist for Software Asset Management (SAM).

Release	Release notes
Zurich	Install Now Assist for SAM by requesting it from the ServiceNow Store.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Software Asset Management (SAM) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Software Asset Management (SAM) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist for Software Asset Management (SAM), such as specific requirements or compliance levels.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Software Asset Management (SAM) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Software Asset Management (SAM) we have noted them here.

Release	Release notes
Zurich	Zurich Patch 8 Streamline your Software Asset Management application implementation by automating entitlement extraction from contracts using AI, ensuring faster deployment. Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and resolution guidance for runtime job failures. Zurich Patch 7 Automate the process of assigning available licenses to the Microsoft 365 Admin Portal by using an agentic workflow. Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Some Now Assist skills, agents, and agentic workflows are now turned on by default. Automate user resolution with AI for SaaS license management to support efficiency and accuracy in subscription management. Zurich Patch 1 Automate and streamline the software asset request process by using an agentic workflow. Automate the process of creating reclamation rules by identifying software products suitable for reclamation using an agentic workflow. Automate the evaluation of unused and underused software installations for potential reclamation by using an agentic workflow. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. See Now Assist for Software Asset Management (SAM) for more information.
Australia	No updates for this release.