Combined Now Assist for Workplace Service Delivery (WSD) release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated June 16, 2026
  • 3 minutes to read

    • Consolidated page of all release notes for Now Assist for Workplace Service Delivery (WSD) from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Now Assist for Workplace Service Delivery (WSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Now Assist for Workplace Service Delivery (WSD) to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Now Assist for Workplace Service Delivery (WSD).

    Release Release notes

    Zurich
    Zurich Patch 7
    Summarize a workplace case
    Use the case summarization skill to summarize the case context and take appropriate action.
    Zurich Patch 1
    Optimize cleaning activities agentic workflow
    Use the optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Now Assist for Workplace Service Delivery (WSD) features.

    Release Release notes

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Now Assist for Workplace Service Delivery (WSD) features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Now Assist for Workplace Service Delivery (WSD) features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Now Assist for Workplace Service Delivery (WSD).

    Release Release notes

    Zurich

    Install Now Assist for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Now Assist for Workplace Service Delivery (WSD) we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Now Assist for Workplace Service Delivery (WSD) we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Now Assist for Workplace Service Delivery (WSD), such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Now Assist for Workplace Service Delivery (WSD) we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Now Assist for Workplace Service Delivery (WSD) we have noted them here.

    Release Release notes

    Zurich

    Zurich Patch 7: Summarize workplace cases by using Now Assist for WSD.

    Zurich Patch 5: Review changes to Now Assist usage measurement.

    Zurich Patch 1
    • Help map admins configure the map during bulk updates to Indoor Mapping using the automate map updates agentic workflow.
    • Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the optimize cleaning activities agentic workflow.

    See Now Assist for Workplace Service Delivery (WSD) for more information.

    Australia

    		 No updates for this release.