Combined Now Assist Skill Kit release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist Skill Kit release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist Skill Kit to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Now Assist Skill Kit.


Release	Release notes
Zurich	Zurich Patch 7 LabellingUse labeling workflows to annotate UI templates Use the labeling framework to create and manage ground truth data. Published data collections can now be turned into labeling projects. Each record becomes a task assigned to labelers who annotate using pre-configured UI templates sStructured output support for AI responses Enables consistent parsing in agentic workflows and reduces ambiguity in downstream automation. Use multi-table data generatorNew multi-table synthetic data generation option You can generate related records across multiple tables in a single operation. You no longer need to generate each table separately and manually link records. Define your table relationships, set the cardinality and Now Assist Data Kit generates coherent, referentially linked records across all tables in one pass, with foreign key integrity maintained automatically. Create a modelAI Control Tower integration with custom LLMs. Improve oversight and compliance for AI deployments with formal approval flows for custom models. Now Assist SDK rolesUpdate to the abilities of the admin role The sn_skill_builder.admin role is now broken into smaller, task-specific roles, including a custom LLM-specific admin role. Zurich Patch 4 Create a model When you bring your own model you can keep data in your own environment and fine-tune it to meet your specific needs. New third-party AI model provider options available for all Now Assist applications Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. New skill deployment option Deploy skills using UI Builder. Choose a language for data generation When you create synthetic data, you can select what language you want to receive the data in. AI-assisted ground truth Use AI to assist creating ground truth for your data. Import data with a CSV file Import data from a CSV file to create a dataset. Create a custom data generator Create and use a custom data generator to create synthetic data.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Now Assist Skill Kit features.


Release	Release notes
Zurich	Zurich Patch 5 Changes to Now Assist usage measurement Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Now Assist Skill Kit features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Now Assist Skill Kit features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Now Assist Skill Kit.


Release	Release notes
Zurich	Now Assist features are available with activation of any Now Assist plugins from ServiceNow Store. The following plugins are available: Now Assist for APO Now Assist for App Engine Now Assist for Configuration Management Database (CMDB) Now Assist for CWM Now Assist for Creator Now Assist for CSM Now Assist for Employee Experience Now Assist for Enterprise Architecture (EA) Now Assist for ESG Now Assist for FSM Now Assist for FSO Now Assist for Hardware Asset Management (HAM) Now Assist for Health and Safety Now Assist for HR Service Delivery (HRSD) Now Assist Now Assist for ITOM Now Assist for IT Service Management (ITSM) Now Assist for Legal Service Delivery (LSD) Now Assist for OTM Now Assist for OTSM Now Assist for Order Management Now Assist for PSDS Now Assist for SOM Now Assist for Security Incident Response Now Assist for Software Asset Management (SAM) Now Assist for SLO Now Assist Sourcing Procurement Operations Now Assist for Strategic Portfolio Management (SPM) Now Assist for TMT Now Assist Now Assist for Workplace Service Delivery (WSD) Now Assist for Vulnerability Response Now Assist for Zero Copy Connectors
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Now Assist Skill Kit we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist Skill Kit we have noted them here.


Release	Release notes
Zurich	Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist Skill Kit, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist Skill Kit we have noted them here.


Release	Release notes
Zurich	Now Assist supports Dynamic Translation for Zurich.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist Skill Kit we have noted them here.


Release	Release notes
Zurich	Zurich Patch 7 Use labeling workflows to annotate UI templates. Use structured output to constrain AI responses to predefined JSON schemas. Improve overisght and compliance with AI Control Tower integration with your custom large language model. Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Create a custom model to meet your specific needs and control behavior. Customize ServiceNow skills by modifying the prompt, inputs, and providers. Zurich Patch 1 Set up a security access control list to verify user authentication for Now Assist Skill Kit. Use Document Intelligence as a tool when you create a skill. Use UI Builder to deploy custom skills. Use a custom data generator to create synthetic datasets. See Now Assist SDK for more information.
Australia	No updates for this release.