Combined Playbooks in Workflow Studio release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Playbooks in Workflow Studio from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Playbooks in Workflow Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Playbooks in Workflow Studio to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	After you upgrade to Zurich, update the Workflow Studio application in the ServiceNow Store.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Playbooks in Workflow Studio.

Release	Release notes
Zurich	Set child variants to evaluate later in a playbook Instead of evaluating immediately after the trigger, set a playbook's child variants to be evaluated after a specific activity in the playbook. Agentic Playbooks Enable AI agents to assist users with activities during runtime. Add permissions for playbook authors Control which playbook authors can create, edit, and view playbooks in Workflow Studio Add permissions for runtime users Control whether runtime users can view a playbook, add optional activities, restart a playbook, and complete work within specific stages. Create decision branches for stages Add a decision node between stages to determine which stage to run next, based on runtime conditions. Set multiple triggers Configure a playbook to run based on any one of multiple triggers. Schedule when a playbook should trigger Configure a playbook to run based on a schedule. Choose your LLM for playbook generation and recommendations Choose between NowLLM, OpenAI ChatGPT4-o, Gemini, Claude for playbook generation and recommendations. Route users to stages based on decisions Send runtime users to a stage based off of the trigger record or input that users provide. Yokohama 27.2 and 27.3 releases See 27.2 and 27.3 features in the Yokohama Playbooks release notes: Generate a playbook with the OpenAI GPT-4o LLM Retrieval Augmented Generation (RAG) for playbooks
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Playbooks in Workflow Studio features.

Release	Release notes
Zurich	Activate playbooks without a trigger Configure and activate playbooks without specifying triggers, so that playbooks are only triggered programmatically. Implement playbooks that are callable by a scriptable API Configure a playbook that executes with an input object instead of requiring the configuration of a trigger record reference and trigger conditions. Decision activity enhancements User experience improvements to decision activities: In the Board view, select the branch or Start rule icon on a decision activity card to see a list of dependent activities and branches, and to navigate to them. When a decision or one of its branch nodes is selected in Diagram view, the decision and all of its branches are selected, and the side panel opens. Add parallel activities within decision branches. Enter a combination of pills and text in an email body Enter a combination of text and multiple pills in any rich text / HTML editor container, such as an email body.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Playbooks in Workflow Studio features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Playbooks in Workflow Studio features or functionality were deprecated.

Release	Release notes
Zurich	now.assist.creator role
Australia	No updates for this release.

Activation information

Review information on how to activate Playbooks in Workflow Studio.

Release	Release notes
Zurich	The application comes with the application can be downloaded for patch fixes.Workflow Studio ServiceNow Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow Store, as well as related applications like the Process Automation Content and Process Automation Experience Demo applications. The To use the playbook generation feature in Workflow Studio, download the Now Assist for Creator application. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Playbooks in Workflow Studio we have noted them here.

Release	Release notes
Zurich	Download the latest Workflow Studio app in the ServiceNow Store to access the newest features.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Playbooks in Workflow Studio we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Playbooks in Workflow Studio, such as specific requirements or compliance levels.

Release	Release notes
Zurich	In Diagram view, navigate between and configure stages and activities via keyboard. Set the action bar to always show in Diagram view. To learn more, see View all buttons without hover.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Playbooks in Workflow Studio we have noted them here.

Release	Release notes
Zurich	Using OpenAI LLMs for playbook generation is not available in the APAC region.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Playbooks in Workflow Studio we have noted them here.

Release	Release notes
Zurich	Add permissions for playbook authors and runtime users. Activate a playbook without a trigger. Set multiple potential triggers for a playbook, or trigger a playbook on a schedule. Enable AI agents to complete activities without human intervention during runtime. Set child variants to evaluate later in a playbook. Create decision branches for stages. See Playbooks for more information.
Australia	No updates for this release.