Combined Product Support for Technology release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Product Support for Technology from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Product Support for Technology release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Product Support for Technology to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Product Support for Technology.

Release	Release notes
Zurich	No updates for this release.
Australia	Service delivery overview Use Service Delivery Overview L1 menu to access the analytics dashboards. The Service Delivery Overview enables you to access charts and summary data on metrics such as proactive cases, account escalations, SLAs, channels used, core KPIs, and more. The Service Delivery Overview page is available in Service Operations Workspace in all releases. For CSM/FSM Configurable Workspace, it is available only in the Zurich and Australia releases. Customer impact tab Use the customer impact tab in the incident, change, and problem case records. This tab shows key metrics and insights across customer accounts, reactive cases, and install base items. It improves visibility and streamline decision-making during PSEW processes. You can also generate proactive cases and communicate with customers or consumers.

Changes

Between your current release family and Australia, some changes were made to existing Product Support for Technology features.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Product Support for Technology features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	The Analytics tab is removed from the customer account view. The Notify Customers UI action is removed from the case record.

Deprecations

Between your current release family and Australia, some Product Support for Technology features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Product Support for Technology.

Release	Release notes
Zurich	No updates for this release.
Australia	Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store.

Additional requirements

If any additional requirements were introduced or changed for Product Support for Technology we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Product Support for Technology we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Product Support for Technology, such as specific requirements or compliance levels.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Product Support for Technology we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Product Support for Technology we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	Use analytics dashboards on the Service Delivery Overview page to improve usability and operational visibility. Use the customer impact tab to improve operational clarity, reduce navigation time, and manage the Proactive Service Experience Workflows (PSEW) processes. See Product Support for Technology for more information.