Combined Sales CRM for Telecommunications release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Sales CRM for Telecommunications from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Sales CRM for Telecommunications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Sales CRM for Telecommunications to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Sales CRM for Telecommunications.

Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 3 Image to task plan template AI agent Use this agent to process an uploaded image file, extract task dependencies and store them as a task plan template for the given specification. Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets and create your own Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Order fallout AI agent Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up. Australia Early Availability Task plan template Define tasks and their dependencies using the task plan template to orchestrate the fulfillment journey for a product to standardize fulfillment processes across products. Move order voice AI agent Use this agent to help you create a move order capture journey by collecting details such as the customer’s name, current service location, product offering, and new service address.

Changes

Between your current release family and Australia, some changes were made to existing Sales CRM for Telecommunications features.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Sales CRM for Telecommunications features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Sales CRM for Telecommunications features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Sales CRM for Telecommunications.

Release	Release notes
Zurich	No updates for this release.
Australia	Install Order Management for telecom, media, and tech by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Sales CRM for Telecommunications we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Sales CRM for Telecommunications we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Sales CRM for Telecommunications, such as specific requirements or compliance levels.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Sales CRM for Telecommunications we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Sales CRM for Telecommunications we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 3 Use the task template generation agent to create a task plan template for the given specification based on the uploaded image file. Australia Patch 2 Sales Customer Relationship Management for Telecommunications (SOMT) is now known as Sales Customer Relationship Management for Telecommunication (Sales CRM for Telecommunications) to align with the updated product taxonomy. There is no change to functionality or existing customer configurations. Australia Patch 1 Automatically create the fallout records based on reported issues in the order task work notes. Australia Early Availability Provide customers with the option to configure product workflows using the data-driven catalog subflow as an alternative to Flow Designer, giving more options for implementing product configurations. Automate the customer move order capture journey to reduce the manual effort. See Sales Customer Relationship Management for Telecommunications for more information.