Combined Service Exchange (formerly Service Bridge) release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Service Exchange (formerly Service Bridge) from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Exchange (formerly Service Bridge) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Service Exchange (formerly Service Bridge) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	Important: Do not upgrade your ServiceNow® instance to the Australia release if you rely on Service Exchange. A known RPS issue prevents Service Exchange from functioning correctly. Proceed with the upgrade only after Australia Patch 1 becomes available. Service Exchange version 2.x.x, which was first released with the Xanadu release, doesn’t support migration of Service Exchange (Legacy) versions. Service Exchange (Legacy) version: Before you upgrade to the Australia release, consult the Service Exchange for Providers (Legacy) - Migration Utility [KB1499823] article in the Now Support Knowledge Base to find out how to migrate your configuration data. Service Exchange version 1.x.x: When upgrading, consult the Upgrade Guide - Service Exchange for Providers and Consumers application (v2.x.x release) [KB1700387] article in the Now Support Knowledge Base to find out how to migrate your Service Exchange applications. Service Exchange version 2.x.x: New entitlements that require the latest compatibility version cannot be activated until both consumers and providers upgrade to Service Exchange version 2.x.x. New entitlements configured with a lower compatibility version can be activated. Older active entitlements continue to work but new ones can’t be activated. When using Service Exchange for Providers and Service Exchange for Consumers in a single instance, you must upgrade both applications simultaneously to the same version to maintain compatibility. If the versions diverge, a scan check will report version mismatches and the Health Dashboard will show a version mismatch issue. After upgrading, run and validate the post‑upgrade scan suite to identify and resolve any post‑upgrade issues. If you have upgraded to Service Exchange version 2.0.55 before upgrading the platform to the Australia release and your instance has Sales Customer Relationship Management plug-in version 1.0.4 installed, the new Deny ACLs aren't installed. After upgrading to the Australia release, select Repair to reinstall the Service Exchange application to ensure Deny ACLs are installed. When you install the Service Exchange application, the Service Exchange Global script include is automatically installed or updated on the following platform versions: Yokohama Zurich Australia

New features

Between your current release family and Australia, new features were introduced for Service Exchange (formerly Service Bridge).

Release	Release notes
Zurich	No updates for this release.
Australia	Consumer outbound FDS Reduce manual effort and eliminate the need to share data externally by sharing selected foundational data types with your provider on a scheduled cadence. This data transfer supports the service life cycle by providing foundational data context for operational workflows. Service Exchange center Detect problems early, understand connection status, and resolve issues efficiently with the Service Exchange center, a centralized interface that provides real-time visibility into scan check issues, connection health and statuses, and access to all Service Exchange scan suites. Service Exchange admins can access their respective centers through the Provider and Consumer center links in the navigation menu. Auto-onboarding Reduce onboarding complexity for consumers with automated onboarding. This feature autonomously manages onboarding workflows, establishes secure connections, synchronizes settings, and continuously monitors for errors to ensure reliable, efficient integrations with minimal manual effort.

Changes

Between your current release family and Australia, some changes were made to existing Service Exchange (formerly Service Bridge) features.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Service Exchange (formerly Service Bridge) features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Service Exchange (formerly Service Bridge) features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Service Exchange (formerly Service Bridge).

Release	Release notes
Zurich	No updates for this release.
Australia	Install Service Exchange by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Service Exchange (formerly Service Bridge) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Service Exchange (formerly Service Bridge) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Service Exchange (formerly Service Bridge), such as specific requirements or compliance levels.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Service Exchange (formerly Service Bridge) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Service Exchange (formerly Service Bridge) we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	Service Bridge has been renamed Service Exchange. Streamline data replication from consumer to provider instances with consumer outbound foundation data sync. Get enhanced visibility into your instances with the Service Exchange center. Reduce onboarding complexity for consumers with auto-onboarding. See Service Exchange for more information.