Combined Service Level Management release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Service Level Management from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Service Level Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Service Level Management.

Release	Release notes
Zurich	Configure the SLA timer for the First to breach source Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Service Level Management features.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Service Level Management features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Service Level Management features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Service Level Management.

Release	Release notes
Zurich	Service Level Management is a ServiceNow AI Platform feature that is active by default.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Service Level Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Service Level Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels.

Release	Release notes
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Service Level Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Service Level Management we have noted them here.

Release	Release notes
Zurich	Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA. See Service Level Management for more information.
Australia	No updates for this release.