Combined ServiceNow AI Platform core feature release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 11 minutes to read

    • Consolidated page of all release notes for ServiceNow AI Platform core feature from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ServiceNow AI Platform core feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ServiceNow AI Platform core feature to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    The dynamic schema application framework has been revised in the Zurich release. If you implemented dynamic schema in Xanadu or Yokohama, the application is automatically migrated to a new framework as part of the upgrade to the Zurich release. For details on the migration, see the Dynamic Schema Zurich Migration Guide [KB2146133] article in the Now Support Knowledge Base.

    Australia

    The dynamic schema application framework was revised in the Zurich release. If you implemented dynamic schema in the Xanadu or Yokohama releases, the application is automatically migrated to a new framework as part of the upgrade to releases starting with the Zurich release. For details on the migration and steps you might need to perform, see the Dynamic Schema Zurich Migration Guide [KB2146133] article in the Now Support Knowledge Base.

    The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.

    New features

    Between your current release family and Australia, new features were introduced for ServiceNow AI Platform core feature.

    Release Release notes

    Zurich
    Hierarchical queries in condition builders
    Simplify and build queries with fewer conditions using existing hierarchical data in a table. You can also define new hierarchical relationships between records that are in the same table.
    Dynamic namespaces
    Define categories and attributes once and reuse them using dynamic namespaces across multiple tables and dynamic attribute store fields. A dynamic namespace is automatically created when you add a dynamic attribute store field.
    Experimentation framework
    Help enable innovation by trying new ServiceNow® feature variants in your instance. Only single customer instances or Gen AI Innovation Program participants have early access to new innovations via experimentation framework. You can opt out of specific experiments or turn off the framework entirely.
    Audit Management Console and audit retention
    Simplify your audit data management and configuration by using the Audit Management Console module. It includes a new Retention option, which automates and simplifies the deletion of audit data based on your requirements.
    Monitor requestors' API usage rates through the Inbound API Integration Usage dashboard
    Inbound integrations track web service requests for OAuth registered applications and user accounts making those requests.
    Use schemas to define the structure and format of REST API responses and requests
    When you define a schema in the ServiceNow AI Platform, the schema can be used to define the structure of requests and responses within the associated REST API. The schema data for the requests and responses is then available in the exportable OpenAPI specification for the API.
    Automatically generate request definitions for scripted REST API resources
    Use sample requests made to an API resource to generate request header associations, query parameter associations, and a request schema for that resource and the related scripted REST API service.

    Australia
    Granular read-only security options
    Control the editability of read-only fields by configuring read-only options, allowing for customized behavior that balances usability and security. Read-only options provide granular control over whether read-only fields can be updated through client scripts and server-side operations. You can also test stricter read-only controls in non-production instances before implementing them in production.
    Support for reference data types in Dynamic Schema
    Create dynamic attributes using reference data types.
    Work with Dynamic Schema elements in the Workspace condition builder
    Filter Workspace lists using dynamic schema elements in the condition builder.
    Toggle the mail icon display

    Show or hide the mail icon in email fields by configuring the hide_email_icon dictionary attribute.

    AI indicator in forms
    Easily identify AI involvement across the ServiceNow AI Platform® through a visual cue that identifies form fields in configurable workspace and Core UI that have been updated with AI-generated content.
    Guest API access control
    Manage guest access to REST and GraphQL API endpoints using path-based ACLs while maintaining separate authenticated user controls.
    Granular admin roles
    Grant specific permissions to developers or users who perform minor administrative tasks without granting them unrestricted access to the full admin role by reviewing and assigning available granular admin roles.
    Optional trailing slash configuration
    Align with external specifications and industry standards by configuring REST APIs with optional trailing slash support.
    Path-based REST ACL control
    Control access to REST services by creating path-based ACLs using specific HTTP method and path combinations.
    Automatically generate request definitions for scripted REST API resources
    Use sample requests made to an API resource to generate request header associations, query parameter associations, and a request schema for that resource and the related scripted REST API service.
    Resource-level security configuration
    Enable public access or custom ACL authorization by configuring resource-level security settings.
    Address field type with auto-suggestions
    Reduce manual entry errors through a new Address field type for Core UI and Workspace forms, which provides real-time address suggestions displayed as you type.

    Changes

    Between your current release family and Australia, some changes were made to existing ServiceNow AI Platform core feature features.

    Release Release notes

    Zurich
    ECMAScript 2021 (ES12) JavaScript mode supports additional scripting features
    Use additional scripting features, including Promises and Async await, in applications or scripts that use the ECMAScript 2021 (ES12) JavaScript mode.
    Stream multipart responses with REST APIs
    Stream multipart responses rather than buffering responses until complete by default with REST APIs that support the multipart/mixed requests, such as the Batch API. The glide.rest.serialize.disable_response_stream_buffering system property controls this behavior and applies only to instances configured with Application Delivery Controller, version 2 (ADCv2).
    Additional field types supported in a configurable workspace
    The following field types are now supported for use in a configurable workspace:
    • datetime
    • email_script
    • int
    • integer_time
    • related_tags
    • user_input
    Vertical layout configuration for radio buttons in a configurable workspace
    Configurable workspaces now support a vertical layout configuration of radio buttons.
    More dictionary attributes available for selected fields in a configurable workspace
    Applicable fields used in a configurable workspace now support the following dictionary attributes:
    • choice
    • decimal
    • float
    • html_editor
    • integer
    • ip_addr
    • is_searchable_choice
    • phone_number_e164
    • readonly_clickthrough
    • ref_ac_columns
    • translated_html_editor
    • types
    New plugins available for the TinyMCE HTML editor
    The TinyMCE HTML editor now supports two new plugins in Core UI and configurable workspaces:
    • The Image Editing (editimage) plugin adds a contextual editing toolbar to images in the editor.
    • The Help plugin (help) enables you to check shortcuts and keyboard navigation for accessibility.
    New run types available for scheduled jobs
    The following run types are now available for all scheduled job types, enabling flexible scheduling:
    • Day and Month in Year
    • Day in Week in Month in Year
    • Week in Month

    The new run types are available in the following standard scheduled job types:

    • Scheduled Email of Report
    • Scheduled Entity Generation
    • Scheduled Script Execution

    To enable these new run types in other scheduled job child tables, you must configure your applicable form view to include the fields Day, Month, and Year. For more information, see Enable run types for scheduled job child tables.

    New advanced options available for scheduled jobs
    The following new advanced options are available when configuring scheduled jobs, offering greater flexibility in job planning, execution, and recurrence:
    • Starting
    • Ending
    • Repeat every
    Export lists to Google Sheets
    Export your lists to Google Sheets directly from the Export menu.

    Australia
    Country setting added to Language and Region preferences
    Users can select their country from the Next Experience language and region preferences.
    New options for date and time format in the User record
    Users can select from new options for Date format and Time format in the User record.
    Control whether date and time formats reflect the user locale by default
    Configure date and time formats to reflect the user locale when no date or time format has been selected in user preferences through the glide_i18n.date.default_to_locale system property.
    Control how to set the language for guest users
    Use a guest user's IP address to set their language through the glide_i18n.ip_geolocation system property.
    Activate additional choices for countries
    Activate additional choices for countries in the Next Experience language and region preferences or in a User record.
    ECMAScript 2021 (ES12) JavaScript mode supports additional scripting features
    Use additional scripting features in applications or scripts that use the ECMAScript 2021 (ES12) JavaScript mode.
    JavaScript engine updated with changes from the Rhino engine
    The JavaScript engine on the ServiceNow AI Platform was updated to incorporate changes from the open-source Rhino JavaScript engine.
    New Normalization Data Services system property

    Create duplicate records in core_company extension tables by setting the com.glide.acl_check_all_filter_on_new system property to true to reference account records.

    System properties secured by default
    Glide properties that can impact instance security are set to secure values by default. For more information about which system properties are affected and why, see the Glide Property Hardening [KB1982254] article in the Now Support Knowledge Base.
    Tracking records in unauthenticated users' sessions
    Track records created, modified, or deleted by unauthenticated users to enable session-based ACL access on public forms, portals, or workflows.
    Manage guest user access to records
    Restrict guest user access to records they created or updated during their current session using the 'is in session' condition builder on the ACL form for Sys ID fields.
    Session-based guest access
    Manage REST GraphQL security with path-based ACLs that are enforced without needing to require authentication for access to an API.
    Support duplicate company names across core_company extension tables
    Avoid normalization conflicts when creating records with the same company name in both the Company [core_company] table and its extension tables, such as Customer Account [customer_account], using the glide.cmdb.canonical.use_base_core_company_only property. It ensures that uniqueness enforcement applies only to base core_company records.

    Removed

    Between your current release family and Australia, some ServiceNow AI Platform core feature features or functionality were removed.

    Release Release notes

    Zurich
    • The glide.script.use.sandbox system property has been removed. The script sandbox is enabled by default.
    • Dynamic groups have been removed. Instead, use dynamic attributes in dynamic categories to simplify administration and improve the dynamic schema user experience.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some ServiceNow AI Platform core feature features or functionality were deprecated.

    Release Release notes

    Zurich

    Starting with the Zurich release, Application Insights is no longer deployed, enhanced, or supported. Instead, Overview of Instance Observer offers a powerful solution for enhancing system performance. Contact your account manager to discover more. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate ServiceNow AI Platform core feature.

    Release Release notes

    Zurich

    The ServiceNow AI Platform core features are active by default.

    Australia

    The ServiceNow AI Platform core features are active by default.

    Additional requirements

    If any additional requirements were introduced or changed for ServiceNow AI Platform core feature we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ServiceNow AI Platform core feature we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ServiceNow AI Platform core feature, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    Australia

    Format Painter plugin for TinyMCE enables you to apply consistent font styles, sizes, and table formats within the HTML editor field. This improvement helps users with cognitive disabilities and low vision by reducing confusion and supporting clear, predictable formatting throughout documents. Keyboard navigation is supported, providing added ease of use for keyboard-only users. For more information, see Configure the HTML toolbar.

    Localization information

    If there are specific localization considerations for ServiceNow AI Platform core feature we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ServiceNow AI Platform core feature we have noted them here.

    Release Release notes

    Zurich
    • Simplify and build queries with fewer conditions by leveraging hierarchical relationships in a condition builder.
    • Use additional scripting features, including Promises and Async await, with the ECMAScript 2021 (ES12) JavaScript mode.
    • Define dynamic categories and dynamic attributes once and reuse them using dynamic namespaces across multiple tables and dynamic attribute store fields.

    See Administer for more information.

    Australia

    Control whether read-only fields can be updated through client scripts and server-side operations by configuring read-only options.

    See Administer the ServiceNow AI Platform for more information.