Combined Service Reliability Management release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Service Reliability Management from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Reliability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Service Reliability Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Service Reliability Management.

Release	Release notes
Zurich	Auto-generate SLOs for SRM services Use the SLO creator agent to generate SLOs for your SRM services. This capability is available with the AI Agents for SLO (sn_ai_agents_slo) plugin. The agent analyzes incidents, alerts, and outage events to automatically create SLOs, helping teams adopt SLOs faster and track service reliability. Remove a service Starting in version 6.5.0, remove a service from SRM when you no longer need to track or monitor its reliability. Removing a service clears it from SRM views, including the Service page and Service reliability dashboard. The service remains in the Configuration Management Database (CMDB), and you can add it back to SRM at any time. Create outage-based SLIs Starting in version 6.5.0, add outage-based SLIs to track real downtime and customer impact. Use them with existing alert-based SLIs for a broader view of reliability. The flow for creating service level objectives (SLOs), SLIs, and error budget policies is also improved to simplify setup. Keep teams informed with notification destinations Send notifications about error budget policy violations to notification destinations. The first supported destination is Microsoft Teams, which lets you post details in specific channels and link back to SRM for further investigation. Monitor service reliability in a dashboard Use the Service reliability dashboard to monitor and manage service performance. The dashboard offers multiple visualizations to help you track error budgets, monitor SLOs, and identify issues across your services. Starting in version 6.4.1, monitor reliability using interactive charts and a new service level objective (SLO) table in the Service reliability dashboard. Customize team approval settings Customize team governance with more flexibility and less manual effort. You can assign different approval teams for new and existing team requests. The customization options are also fully available in the Service Operations Workspace Admin Center and no longer require manual setup in the Catalog Builder.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Service Reliability Management features.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Service Reliability Management features or functionality were removed.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Service Reliability Management features or functionality were deprecated.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Service Reliability Management.

Release	Release notes
Zurich	Install SRM or ITOM Mobile Agent by requesting it from the ServiceNow Store.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Service Reliability Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Service Reliability Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Service Reliability Management, such as specific requirements or compliance levels.

Release	Release notes
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Service Reliability Management we have noted them here.

Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Service Reliability Management we have noted them here.

Release	Release notes
Zurich	Auto-generate service level objectives (SLOs) to help teams track service reliability in SRM. Starting in version 6.5.0, remove unneeded services from SRM to keep your monitoring data relevant. Starting in version 6.5.0, track real downtime and customer impact with outage-based service level indicators (SLIs). Get timely error budget updates that reflect the impact of ongoing, open alerts. Track, manage, and visualize service performance with the Service reliability dashboard. See Service Reliability Management for more information.
Australia	No updates for this release.