Combined Smart Assessment Engine release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 4 minutes to read
  • Consolidated page of all release notes for Smart Assessment Engine from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Smart Assessment Engine release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Smart Assessment Engine to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Smart Assessment Engine.

    Release Release notes

    Zurich

    Collaboration in assessments
    Enhance assessments with the new collaboration feature, enabling owners to add multiple contributors to work together in real time. This update enables assessors to collaborate efficiently by adding several contributors to an assessment. Real-time updates reflect each contributor's changes, and presence indicators show who is present on the assessment.
    Normalization in assessments
    Adjust assessment scores to a common scale to promote fair comparison and prioritization. This normalization process helps standardize these measurements, enabling different metrics or scores to be evaluated on the same scale.
    Creating code questions
    Capture data quickly and accurately from physical documents using a new barcode and QR code question type for assessments. By scanning barcodes or entering QR codes, the system can instantly retrieve and input relevant information.
    Creating an assessment template from legacy metric types
    Migrate question dependencies with an improved migration utility, which now supports the check box question type and conditional visibility criteria defined on templates.
    Combining assessments and copying responses
    Combine assessments from different templates into a single, streamlined view. Eliminating the need to open each assessment separately, preserving context, and improving efficiency.

    Australia

    Collaboration in assessments
    Starting with version 22.0.0, use granular delegation as a primary owner to assign individual assessment sections to SMEs. Respondents can view the entire assessment for context but can edit only their assigned sections. Monitor overall assessment progress and maintain final review and submission capabilities.
    Quick edit for published templates
    Starting with version 22.0.0, edit published templates inline as a template manager, including edits to the titles, descriptions, and reader roles.

    Changes

    Between your current release family and Australia, some changes were made to existing Smart Assessment Engine features.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    Create an assessment template category
    Allow one or more roles to access a template category with the multiselect Category Roles field.

    Removed

    Between your current release family and Australia, some Smart Assessment Engine features or functionality were removed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Deprecations

    Between your current release family and Australia, some Smart Assessment Engine features or functionality were deprecated.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Activation information

    Review information on how to activate Smart Assessment Engine.

    Release Release notes

    Zurich

    Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Australia

    Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Smart Assessment Engine we have noted them here.

    Release Release notes

    Zurich

    Check your entitlements to determine whether you have access to the collaboration features in the SAE application.

    Australia

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Smart Assessment Engine we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Smart Assessment Engine, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Localization information

    If there are specific localization considerations for Smart Assessment Engine we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Smart Assessment Engine we have noted them here.

    Release Release notes

    Zurich

    • Collaborate on assessments in real time with multiple contributors.
    • Normalize assessment question scores to a common scale for fair comparison.
    • Capture data from physical documents quickly and accurately with barcode and QR code scanning.
    • Migrate question dependencies with an improved migration utility.
    • Simplify your workflow by combining assessments from different templates in a single and unified view.

    See Smart Assessment Engine for more information.

    Australia

    • Enable efficient, role-based collaboration by allowing primary owners to delegate assessment sections to subject matter experts (SMEs).
    • Edit published templates quickly with inline edits and built‑in audit tracking.

    See Smart Assessment Engine for more information.