Combined Supplier Lifecycle Operations release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Supplier Lifecycle Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Supplier Lifecycle Operations to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Supplier Lifecycle Operations.


Release	Release notes
Zurich	Supplier Operations Supplier Operations provides support for advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations. It includes the ability to resolve cases via Playbooks for a structured and consistent approach. Supplier Payment Optimization Supplier managers can identify, prioritize, and track suppliers with high potential for accepting credit card payments. Supplier Managers can initiate credit card enablement cases, enabling suppliers to use credit card payments as their preferred payment method. They can initiate credit card enablement journey for new or existing suppliers after checking their propensity scores (currently requires manual updates). They can view the saving estimates associated with the card for a given supplier using the Savings calculator tool. They can also view the calculation details of the savings estimator formulas. Relish Integration Supplier managers can conduct sanction screening, validate banking details change requests, and supplier location change requests via Relish integration. Automated KPI data collection This feature enables automated data collection, KPI template modifications, and calculation at supplier and contract levels. The automated KPI system integrated into action plans can be used for comprehensive performance monitoring. Mapping multiple internal stakeholders to a supplier This feature enhances supplier governance in SLO by enabling the mapping of multiple internal stakeholders such as legal, business, technical, and risk teams to suppliers, improving visibility and management of supplier relationships. Universal Request Supplier contacts can create generic cases by selecting Request Help in the Supplier Collaboration Portal, if they can't find the relevant search results or are unsure of which department to contact for help. These cases are triaged and routed internally to appropriate case types. Universal requests remove ambiguity and improve efficiency for both suppliers and internal operations. Overall supplier dashboard The overall supplier performance dashboard provides detailed information about overall supplier scores, count of all active suppliers, their all-time spend, and overall risk ratings. It also includes the Supplier Insights section and the Action plans section showing relevant details. Smart Assessments Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application. Emails view for supplier managers Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected, incomplete email errors are handled, and email-related activities can be summarized from the workspace. Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal.
Australia	Smart Assessments Supplier managers can use the segmentation rules and assessment templates to create smart assessments in bulk for users. Smart assessments provide a survey-like experience with enhanced UI capabilities for both internal and external users. This feature utilizes the capabilities of the Smart Assessment Engine application. Emails view for supplier managers in the Source-to-Pay Workspace Supplier managers can access their emails within the Source-to-Pay Workspace from the Emails tab in the case, task, and supplier details pages respectively. Email actions are reflected and incomplete email errors are handled. Email-summarization is available from the workspace for tasks and cases only. Supplier contacts receive the emails and they can perform the assigned tasks directly via email without logging in to the Supplier Collaboration Portal. Internal stakeholders receive the emails and they can perform the assigned tasks directly via email without logging in to the Source-to-Pay Workspace. AI driven supplier onboarding Use theAI driven supplier onboarding workflow to automate data validation, duplicate checking, task generation, and supplier communication. Key enhancements include: Extract banking information from uploaded documents to reduce information mismatch. Use the document strategy generator AI agent to generate a customized onboarding task list using all published knowledge base articles. View a list of AI-suggested suppliers while reviewing supplier onboarding requests initiated through sourcing requests. Supplier relationship managers can manually approve or reject supplier onboarding requests. Resolve duplicate supplier onboarding requests from the Now Assist panel by updating the supplier legal name, contact email, or both. Automate supplier case creation from emails Convert supplier emails into cases automatically when registered supplier contacts send emails to a supplier inbox. Supplier cases are created for all SLO related queries and assigned to the supplier relationship manager. For queries unrelated to SLO, a universal request is created for resolution. Summarize supplier performance in Source-to-Pay Workspace Generate comprehensive supplier performance summaries, including performance data, trends, and actionable insights, using the supplier performance summarization skill. Analyze sentiments in supplier cases Use the sentiment analysis skill to analyze supplier case fields and determine the tone or sentiment of the fulfiller. Generate an email response for supplier cases Use the email response skill to analyze the supplier case details and generate professional email response regardless of the record type using past email responses, KB articles, and related tasks.

Changes

Between your current release family and Australia, some changes were made to existing Supplier Lifecycle Operations features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Supplier Lifecycle Operations features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Supplier Lifecycle Operations features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Supplier Lifecycle Operations.


Release	Release notes
Zurich	Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store.
Australia	Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Supplier Lifecycle Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Supplier Lifecycle Operations, such as specific requirements or compliance levels.


Release	Release notes
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Supplier Lifecycle Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Supplier Lifecycle Operations we have noted them here.


Release	Release notes
Zurich	The plugin Supplier Operations (com.snc.sn_so) must be installed after upgrading to Supplier Lifecycle Operations Zurich release. For more information, see Install Supplier Operations. The Supplier Lifecycle Operations plugin (com.snc.sn_supplier_mgmt) is renamed to Supplier Case Management. For more information, see Supplier Case Management. See Supplier Lifecycle Management for more information.
Australia	Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Australia Early Availability Enable supplier managers and admins to create and manage smart assessments in bulk for internal and external users. Enhance email interactions for supplier managers by creating a centralized email view displaying all emails within the Source-to-Pay workspace at case, task, and supplier levels. Improved action plans with Gantt chart visualizations, email notifications, messaging, and activity streams. Automate the monitoring and follow-up of the expiring supplier documents. As documents approach expiration, supplier tasks are automatically generated in the supplier portal or workspace, requesting the document owner to submit updated documentation. After document expiry also, automatic tasks are created in place of follow-ups via email reminders and supplier cases. Enable supplier contacts to upload documents from the portal even if the supplier document configuration isn’t done. Note: This facility is already enabled for supplier managers in the previous releases. They can upload documents from the workspace even if the supplier document configuration isn’t done.