Configure Service Graph Connector for SolarWinds

  • Release version: Washingtondc
  • Updated July 1, 2025
  • 10 minutes to read

    • Set up authentication credentials and scheduled jobs to import SolarWinds data into your CMDB.

    Before you begin

    Important:
    Unless there are configuration issues, use the SGC Central view in the CMDB Workspace to configure the connection for the connector, as the guided setup method is being deprecated.

    To use this Service Graph Connector, you need a subscription to a Subscription Unit that is based in the IT Operations Management (ITOM) Visibility application or in the ITOM Discovery application. As defined in the section titled "Managed IT Resource Types" in ServiceNow Subscription Unit Overview for your subscription, for managed IT resources that are created or modified in the CMDB by this Service Graph Connector, but that aren’t yet managed by ITOM Visibility or ITOM Discovery, these resources will increase Subscription Unit consumption from that application. Review your current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.

    Before you start the configuration, navigate to System Definition > Business Rules, and deactivate the ValidateServiceAccountID business rule.

    Air gap connections are available from version 2.5.0 of the Service Graph Connector for SolarWinds. You can set up either regular data sources or air gap data sources. Before you set up air gap data sources, you must configure the air gap solution for the Service Graph Connector for SolarWinds in your high-secure server and low-secure server. See Configuring air gap connections for Service Graph Connector for SolarWinds.

    Dependencies and requirements:
    • The Integration Commons for CMDB store app, which is automatically installed.
    • The CMDB CI class models store app, which is automatically installed. See CMDB CI Class Models store app.
    • Discovery Core plugin (com.snc.discovery.core), which is automatically installed by Discovery.
    • ITOM Discovery License plugin (com.snc.itom.discovery.license). You must activate this plugin.
    • ITOM Licensing plugin (com.snc.itom.license). For more information, see Request Discovery.
    • SolarWinds Orion Platform.
    • SolarWinds Server & Application Monitor and/or Network Performance Monitor.
    Roles required:
    • To configure the ServiceNow platform: admin
    • To access SolarWinds data: User with SWIS (SolarWinds Information Service) access (the same as through the Orion website, not database users).

    About this task

    Note:
    SolarWinds Integration can work with or without Service & Application Monitor (SAM) and Network Performance Monitor (NPM) being installed.

    Procedure

    1. Navigate to All > Service Graph Connectors > SolarWinds > Setup.
    2. On the Getting started page, select Get Started.
    3. Configure your authentication credentials used to connect to the SolarWinds SWIS API.
      1. On the Service Graph Connector for SolarWinds page, in the Configure the connection section, select the Configure the authentication credentials used to connect to SolarWinds SWIS API task.
      2. For the Configure the authentication credentials used to connect to SolarWinds SWIS API task, select Configure.
      3. Fill in the fields on the Basic Auth Credentials form.
        Table 1. Basic Auth Credentials form
        Field Description
        Name Human-readable name for this credential. This field is automatically set. You can optionally change this setting.
        User name SolarWinds user name.
        Note:
        The SolarWinds user must have a role with read privileges to the SolarWinds Information Service API for all SolarWinds data sources that the integration can pull data.
        Password SolarWinds password that is stored in the database in encrypted form.
        Active Option to check whether this credential is active.
        Credential alias Advanced selection criteria for this credential.
        Order Order in which credentials are tried. Smaller numbers are tried first.
      4. Select Update if required.
      5. Set the Configure the authentication credentials used to connect to the SolarWinds SWIS API task to complete by selecting Mark as Complete.
    4. Configure the SolarWinds HTTP connection.
      1. For the Configure SolarWinds HTTP connection task, select Configure.
      2. Review the HTTP(s) Connection form, and fill in the fields as required.
        Table 2. HTTP(s) Connection form
        Field Description
        Name Name of the connection. This field is automatically set. You can optionally change the name.
        Use MID server Option to enable the connection to use a MID server.
        Host Target host value used by the connection. This field is automatically set by the connection URL.
        Credential Credential value used by the connection.
        Connection alias Connection alias value with which the connection can be referred.
        URL builder URL builder that is used to build the connection URL.
        Mutual authentication Option to enable mutual authentication.
        Protocol Underlying protocol used by the connection.
        Active Option to activate the HTTP connection.
        Domain Domain to which the connection belongs.
        Override default port Target port value used by the connection.
        Base path Base path for HTTP(S) connection that is required but should not be modified.
      3. Select Update, if required.
      4. Set the Configure SolarWinds HTTP connection task to complete by selecting Mark as Complete.
    5. Configure the SolarWinds modules.
      1. For the Configure SolarWinds Modules task, select Configure.
      2. Update the Value for the sn_solarwinds_inte.npm_installed and the sn_solarwinds_inte.sam_installed properties in one of the following ways:
        • If the respective module is installed on the SolarWinds instance, then set the fields to true.
        • If the respective module is not installed on the SolarWinds instance, then set the fields to false.
        Note:
        This update changes the API class and the data that is returned from them.
      3. Set the Configure SolarWinds Modules task to complete by selecting Mark as Complete.
    6. Test the connection.
      1. For the Test the connection task, select Configure.
      2. Review the fields on the Data Source form, which are automatically set.
        Table 3. Data Source form
        Field Description
        Name Unique name for this data source.
        Import set table label Label of the table that will be created for this data source.
        Import set table name Name of the table that will be created for this data source.
        Type Data storage type of the data to be imported.
        Data in single column Data in single column.
        Application Application containing this record.
        Data stream action The Data Source request action that will be invoked to get data.
      3. Test the connection by selecting the Test Load 20 Records related link.

        Testing the connection takes a few moments, after which the page refreshes to show the test results.

        This step tests the SG-Solarwinds Hardware data source, and verifies that data is loaded into the staging table. A successful connection for the SG-Solarwinds Hardware data source means that all SolarWinds data sources connect successfully, so you do not need to individually test all data sources.

        The connection is successful if the HTTP Status is 200. If there is an Error Code and Error Message, the connection failed and further troubleshooting is required.

      4. Navigate back to the guided setup, and set the Test the connection task to complete by selecting Mark as Complete.
    7. Add multiple instances.
      Note:
      If you do not need to add multiple instances, you can skip this step.
      1. On the Service Graph Connector for SolarWinds page, in the Add Multiple Instances section, select the Update Data Source Access task.
      2. For the Update Data Source Access task, select Configure.
      3. Select the Data Source [sys_data_source] table.
      4. Select the Global application scope by using the application picker.
      5. In the Application Access related list, select the Can create, Can update, and Can delete check boxes, if not already selected.
      6. Select Update to close the tab and return to the guided setup.
      7. Modify the application scope again to Service Graph Connector for SolarWinds by using the application picker.
      8. Set the Update Data Source Access task to complete by selecting Mark as Complete.
      9. Repeat the steps 7.d to 7.g for the Update Scheduled Data Import Access task with the Scheduled data import [scheduled_data_set] table and for the Update Value Access task with the Value [sys_variable_table] table, and set the tasks to complete by selecting Mark as Complete.
    8. Clear the cache for the new connection.
      1. Select the Clear Cache for Datasource and Import set task, and then select Configure.
      2. Clear the cache by selecting Global from the Scope menu.
      3. Enter the following script. 
        
      GlideTableManager.invalidateTable("sys_data_source");
      GlideCacheManager.flushTable("sys_data_source");

      GlideTableManager.invalidateTable("scheduled_import_set");
      GlideCacheManager.flushTable("scheduled_import_set");

      GlideTableManager.invalidateTable("sys_variable_value");
      GlideCacheManager.flushTable("sys_variable_value");

      GlideTableManager.invalidateTable("sys_db_object");
      GlideCacheManager.flushTable("sys_db_object");
      4. Select Run Script.
      5. From the Scope menu, select Service Graph Connector for SolarWinds.
      6. Set the Clear Cache for Datasource and Import set task to complete by selecting Mark as Complete.
    9. Add a connection to another SolarWinds instance.
      Note:
      Confirm that the current scope is Service Graph Connector for SolarWinds.
      1. Select the Add Another Connection task, and then select Configure.
      2. In the Select Data Source Type section, select either regular data sources or air gap data sources.
        • To add or edit regular data sources, select Regular Data Sources.
        • To add or edit air gap data sources, select Airgap Data Sources.
          Note:
          Before you add an air gap data source, you must configure the air gap solution for the Service Graph Connector for SolarWinds in your high-secure and low-secure servers. See Configuring air gap connections for Service Graph Connector for SolarWinds.
      3. Either create or edit a connection.
        • To create a new connection, select Add Connection.
        • To edit an existing connection, select Edit.
      4. Fill in or edit the fields on the form, as required.
        • For regular data sources:
          Table 4. Create Connection form
          Field Description
          Connection Name Display name for the connection.
          Connection URL Connection host name for SolarWinds.
          User name User name for SolarWinds authentication.
          Password Password for SolarWinds authentication.
        • For air gap data sources:
          Table 5. Create Connection form
          Field Description
          Connection Name Display name for the connection.
          MID Server Name of the MID server that you deployed in your low-secure server.

          See Configure air gap solution for Service Graph Connector for SolarWinds in a low-secure server.
          Parent Directory Path of the SolarWinds directory where the data is stored in your low-secure server.
          Archive Data After Retrieval Option to archive data after retrieval.
          Archive Path [Optional] Folder where the data is to be archived if the Archive Data After Retrieval check box is selected.
      5. Either add or save the connection.
        • To add a new connection, select Create Connection.
        • To save the edits for the existing connection, select Edit Connection.
      6. Navigate back to the guided setup, and select Mark as Complete to set the Add Another Connection task to complete.
      7. If required, set up the MID Server for the connection you created.
        1. For the Configure Mid Servers task, select Configure.
        2. Select the name of the connection you created.
        3. Select the Use MID server check box.
        4. Select Update.
        5. Set the Configure Mid Servers task to complete by selecting Mark as Complete.
      8. If required, configure the connections in the Configure SolarWinds Modules section by selecting Configure.
      9. When you're finished, close the window, and navigate back to the guided setup.
      10. Set the Configure SolarWinds Modules task to complete by selecting Mark as Complete.
      11. For the Test New Connections task, select Configure.
        1. Select the name of the data source associated with the newly created connection.
        2. Select the Test Load 20 Records related link.
          Note:
          If the displayed completion code is Success, then the sources are validated. But if the displayed completion code is Error, then there is an error that you must fix.
        3. Navigate back to the guided setup, and set the Test New Connections task to complete by selecting Mark as Complete.
    10. Set up scheduled import jobs.
      1. On the Service Graph Connector for SolarWinds page, in the Set up scheduled import jobs section, select the Configure the scheduled import jobs task.
      2. For the Configure the scheduled import jobs task, select Configure.
      3. Review the fields on the Scheduled Data Import form, which are automatically set.
        Table 6. Scheduled Data Import form
        Field Description
        Name Name of the scheduled job.
        Data source Data source record that defines the data to import.
        Run as Option to run the scheduled job with the credentials of the specified user.
        Active Option to activate the scheduled job. Select this option.
        Concurrent Import Function that loads the data from multiple import sets. The function then processes and transforms the data concurrently.
        Partition Method Partition method for the concurrent import set.
        Partition Size Import set size for early scheduling.
        Execute pre-import script Option to run a pre-import script before the import is performed.
        Execute post-import script Option to run a post-import script after the import is performed.
        Application Application containing this record.
        Run Frequency of running the import.
        Conditional Conditions under which this job is executed.
        Note:
        All active SolarWinds scheduled jobs will run in their specified order after the SG-Solarwinds Hardware scheduled job runs. You can modify the Active setting for each SolarWinds scheduled job as appropriate for your integration.
      4. Select Update if required, and then select Mark as Complete to set the Set up scheduled import jobs task to complete.