Create SLO, SLI, and Error budget policies

Create SLO, SLI, and Error budget policies to help you and your team track your service health and take the necessary actions when required.

Before you begin

Role required: Responder, Manager, or Administrator

About this task

Note:

You can set up only one SLO for an SLI.

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
   You are taken to your SRM homepage.

   Note:

   If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
2. From the left navigation pane, select the services icon ().
3. On the Services page, open the service for which you want to create SLO and SLI.
4. Select the Reliability metrics tab.
5. Select Add SLO & SLI.

   The service level objective is the objective your team must hit to meet the service level agreement (SLA). It's your goal.

   The Set up reliability metric tab opens.
6. In the Service-level objective (SLO) form, fill in the appropriate fields.
   For more information, see Create SLO form.

   Note:

   You’re defining a time period for compliance and a goal for reliable service.
7. In the Service-level indicators (SLI) form, select Add SLI and fill in the appropriate fields.
   For more information, see Create SLI form.

   Note:

   An SLI is a quantitative measure of some aspect of the level of service that is provided. These metrics are used to define SLO targets. At least one SLI is required.
8. Optional: In the Error budget policies form, select Add threshold and fill in the appropriate fields.
   For more information, see Create Error budget policies form.

   An error budget is the amount of SLO that you can spend over a specified time. SRM aims to minimize error budget consumption to maximize reliability.

   Note:

   If you don't choose to add an error budget policy now then Objective (percentage), which triggers actions, remains informational. Creating one gives you some remediation options.

   You can add an error budget policy later by opening the SLO and selecting the Error budget policies tab.

   Note:

   The header in your Error budget policies pane will update depending on whether you chose Duration or one of the Count settings for your SLO.
9. Review your SLO, SLI, and Error budget policies.
10. Select Activate.
    See Edit a reliability indicator for more detailed information on the final SLO page.