Now Assist for Creator
Summarize
Summary of Now Assist for Creator
Now Assist for Creator enhances development on the ServiceNow AI Platform by providing generative and agentic AI capabilities that streamline app creation, automation, and testing. It offers a new AI experience with three licensing tiers—Foundation, Advanced, and Prime—allowing customers to select the level of AI functionality that best suits their needs.
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Key Features
- App Generation: Automatically create simplified applications including tables, experiences, and roles from text prompts.
- App Summary Generation: Generate concise summaries explaining app functionality using generative AI.
- ATF Troubleshooting Agent: Diagnose test failures efficiently by analyzing specific metadata.
- Build Agent: Generate complete scoped applications with core logic and UI components within the ServiceNow IDE.
- Catalog Item Generation: Produce catalog items through generative AI.
- Code and Flow Generation: Quickly write scripts and create multi-step flows with AI assistance, including flow recommendations and summarization.
- Mobile Card and Theme Generation: Create mobile app cards and themes directly from text or images.
- Playbook and Widget Generation: Outline playbooks from text and create or modify widgets via natural language prompts.
- Process Mining: Analyze work notes to identify inefficiencies and causes of work reassignment.
- RPA Bot Generation: Build automation bots and logic from text instructions with preview options.
- Test Generation: Automate test creation from simple descriptions using AI.
Important Considerations
- Availability of AI models and features may vary by region, licensing tier, and data center environment, including restrictions for certain regulated markets and government data centers.
- Customers should verify model provider availability and feature access in their specific environment and monitor updates in future releases.
- ServiceNow advises responsible use of AI outputs with human oversight, especially in areas with critical consequences, due to potential inaccuracies in AI-generated content.
- Data used by Now Assist for Creator is transferred to centralized ServiceNow environments and possibly third-party cloud providers, managed under ServiceNow’s compliance policies.
- ServiceNow collects usage data and AI input/output to improve its technologies; customers may opt out of data collection if desired.
Next Steps for Customers
Customers interested in leveraging AI to accelerate app development and automation on the ServiceNow platform should consider their licensing tier options and confirm feature availability in their region. They should also plan for human validation of AI-generated outputs and review compliance requirements related to data processing and AI use policies.
Now Assist for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient.
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- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.