Combined Integration Hub release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Integration Hub release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Integration Hub to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Integration Hub.


Release	Release notes
Zurich	Generate the parsing phase for REST-based Data Stream actions Automatically configure the splitter step, script parser step, and outputs for REST-based Data Stream actions. The Test REST step functionality in REST-based Data Stream actions executes a request to the configured REST endpoint, analyzes the response payload, and automatically sets up the parsing and output components. Stream Connect enhancements Use a MID Server cluster, instead of a single MID Server for message replication. With a MID Server cluster, if one of the MID Servers fails, the other MID Servers can share the load of the failed MID Server. In the Kafka subscription record, view the estimated time required for a consumer to process the current queue. The subscription record also links to the consumer record, so that you can see which consumer is processing the queue. Specify a compression format for Stream Connect producers with the com.glide.kafka_producer.compression_type system property. Stream Connect supports the GZIP and LZ4 compression formats. View alerts in the Stream Connect dashboard Get detailed information about alerts, including their severity level, state, type, and the affected entity in the Stream Connect dashboard. Test connection aliases directly from configuration templates For aliases using a configuration template, you can configure a Test Action field. This field enables you to test a connection from within the Action Properties section of actions in Workflow Studio. Support for PowerShell version 6.0 or later in the PowerShell step Enable the PowerShell step to use a newer version of PowerShell by adding the MID Server property mid.property.ihub.prefer_powershell6Plus and setting it to `true`. Use WS-Security in a SOAP step on a MID Server Enable a WS-Security policy in a SOAP step running on a MID Server. Delay parallel loading in custom (load by script) data sources Configure a delay for parallel loading in custom data sources. When the data source is called, the parallel loading is scheduled to run after the configured amount of time. Spoke-specific AI agents AI agents that implement different agentic workflows are available for various spokes. Use these spoke-specific AI agents to execute agentic workflows. Save draft, publish, update external trigger definition, and support domain separation The external trigger definition is updated to match the trigger builder so that the external trigger definition supports the saving of draft, publishing, updating external trigger definition, and supporting domain separation. Create and manage external event sources Define and manage custom trigger definitions after creating external event sources.
Australia	Use Direct Kafka to integrate your on-premise ServiceNow instance with your local Kafka environment Configure a custom Kafka connection to enable your on-premise instance to connect directly to your local Kafka environment. Create topic aliases for Stream Connect topics Use topic aliases to simplify topic management in Stream Connect. A topic alias is a unique topic name that can be connected to any underlying Hermes or Direct Kafka topic. A topic alias can be moved to different instances and, wherever they’re moved, connected to an underlying topic. Stream Connect Dashboard updates The Topics menu displays topic aliases, Hermes topics, and Direct Kafka topics. The Data usage tab shows data for the Hermes cluster or the Direct Kafka cluster. Use the Kafka Cluster list to select which cluster data to display. The Consumers and Producers menus reference topic aliases instead of Hermes topics. View the Remote Process Sync Dashboard View detailed statistics and monitor the health of your Remote Process Sync (RPS) integrations. The Remote Process Sync Dashboard provides real-time visibility into key metrics, including records processed, queue sizes, processing times, and system status. Use this dashboard to identify issues, track performance trends, and promote smooth operation of your RPS integrations. Produce messages to Hermes via a MID Server Send message payloads to Hermes with MID script includes. View usage metrics for Direct Kafka Track data usage between your instance and Direct Kafka systems. The Direct Kafka Usage metrics table provides administrators with visibility into data transfer volumes for bytes produced and consumed. View metrics aggregated by hour, day, or month at the cluster and topic level. Usage records are automatically retained for 13 months. Use the read-only role for Stream Connect Use the new read-only role for Stream Connect to grant users view-only access to Stream Connect resources. Users with this role can view Stream Connect configurations and runtime statistics across all related modules, but can’t create, modify, or delete any Stream Connect settings. View logs for Stream Connect producers Get detailed log information for producers in the Stream Connect logs. Use the glide.ih.kafka.producer.message_bytes_to_log property to specify how much of the message to display in the logs. Configure alert thresholds for undelivered messages in Stream Connect Set alert thresholds for undelivered messages based on how long a topic has gone without receiving new messages. Use this configuration to trigger INFO, WARNING, or CRITICAL alerts when message delivery stops for a specified period. Configure alert thresholds for unprocessed messages in Stream Connect Set alert thresholds for messages that remain unprocessed in a topic. You can trigger alerts based on how long messages sit in a topic without being consumed, helping to identify lagging or failing consumers. Get metadata information for Stream Connect consumers View the partition, offset, datacenter ID, and timestamp epoch for the script consumer and Kafka Message trigger. View message timestamps in the Stream Connect script consumer Get the message timestamp in the script consumer as a UTC time-zone string. You can use the UTC time-zone string to convert the timestamp to a GlideDateTime object. Use an error subflow template to create your own error subflows in Remote Process Sync Copy and modify the RPS Error Subflow Template to create error subflows. The template enables you to select notification methods for when the Inbound and Outbound States are errored. Specify attachment details in Remote Process Sync actions Specify the max attachment size and allowed attachment extensions in the Identify New Attachments action and the Get Attachment Metadata for Local Record action. Use a new retry policy for Remote Process Sync actions Retry failed requests at specified intervals with the RPS Push Attachment Policy. This policy works with the Identify New Attachments action and the Get Attachment Metadata for Local Record action. SASL authentication support for Apache Kafka connections Configure SASL authentication for your Apache Kafka connections with support for SASL_SSL and SASL_PLAINTEXT security protocols. Kafka credentials now support multiple SASL mechanisms: PLAIN- SCRAM-SHA-256, SCRAM-SHA-512.

Changes

Between your current release family and Australia, some changes were made to existing Integration Hub features.


Release	Release notes
Zurich	New debugging property for Stream Connect Enable more detailed logging in the Stream Connect logs with the glide.ih.kafka.stream_connect.debug property. This property replaces the glide.ih.kafka.debug.consume property. Spoke Generator license changes Starting with Zurich, the Spokes list page and Spoke details pages are a part of the ServiceNow Integration Hub Starter Pack. To create a spoke using OpenAPI or Postman collection specification or Now Assist, you need a ServiceNow Integration Hub Professional license in your prod and sub-prod environments.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Integration Hub features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Integration Hub features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Integration Hub.


Release	Release notes
Zurich	Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.
Australia	Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.

Additional requirements

If any additional requirements were introduced or changed for Integration Hub we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Integration Hub we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Integration Hub, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Integration Hub we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Integration Hub we have noted them here.


Release	Release notes
Zurich	Streamline the setup process for REST-based Data Stream actions by automatically generating the parsing and output components. Use load-balancing MID Server clusters in Stream Connect message replication. Enable testing of connection aliases directly from configuration templates. See Integration Hub for more information.
Australia	Integrate your on-premise ServiceNow instance with your local Kafka environment with Direct Kafka. Simplify topic management in Stream Connect with topic aliases. A topic alias is a unique topic name that can be connected to any underlying Hermes or Direct Kafka topic. View detailed statistics and monitor the health of your Integration Hub Remote Process Sync (RPS) integrations with the Remote Process Sync Dashboard. See Integration Hub for more information.