AI Skill Kit release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 4 minutes to read
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    Summary of AI Skill Kit release notes

    The ServiceNow® AI Skill Kit application empowers AI developers to build custom skills and enhance the generative AI capabilities within Now Assist. The Zurich release introduced significant enhancements to improve flexibility, compliance, and ease of deployment for AI skills in your ServiceNow environment.

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    Key Features

    • Labeling workflows: Annotate UI templates using the labeling framework to create and manage ground truth data efficiently, turning published data collections into labeling projects with assigned annotation tasks.
    • Structured output support: Constrain AI responses to predefined JSON schemas for consistent parsing and to reduce ambiguity in automated workflows.
    • Multi-table synthetic data generation: Generate referentially linked records across multiple tables in a single operation, maintaining foreign key integrity automatically.
    • Custom model creation and integration: Bring your own models, keep data in your environment, fine-tune behavior, and integrate custom large language models (LLMs) with AI Control Tower for improved oversight and compliance through formal approval workflows.
    • Enhanced role management: The admin role (snskillbuilder.admin) has been segmented into smaller, task-specific roles, including a dedicated custom LLM admin role, enabling better security and governance.
    • New third-party AI model providers: Support for Google Gemini and AWS Claude alongside existing providers like Now LLM Service and Azure OpenAI.
    • Skill deployment via UI Builder: Deploy custom skills using ServiceNow’s UI Builder for streamlined integration within your applications.
    • AI-assisted ground truth creation and data import: Use AI to assist in labeling, import datasets via CSV files, and create custom data generators for synthetic data in preferred languages.
    • Updated usage measurement: Transition from a 365-day look-back to a 365-day burn-down model for AI usage tracking, with usage resetting at the contract anniversary.

    Activation and Browser Support

    Activate Now Assist features by enabling the relevant plugins from the ServiceNow Store. Supported browsers include Google Chrome and Microsoft Edge; Microsoft Internet Explorer is not supported.

    Related Applications and Features

    • AI Search: Consumer-grade search for Service Portal and Virtual Agent with intelligent query features.
    • Document Intelligence: Automates data extraction from documents for workflow integration.
    • Dynamic Translation: Enables seamless text translation within applications and chat windows.
    • Generative AI Controller: Facilitates integration of third-party large language models into workflows.
    • Knowledge Management: Shares information through the Knowledge Base for self-help and troubleshooting.
    • Now Assist in Virtual Agent: Uses generative AI skills to create natural-language conversational experiences enhancing self-service workflows.

    The ServiceNow® AI Skill Kit application enables AI developers to create custom skills and to have greater flexibility with the generative AI capabilities of Now Assist. AI Skill Kit was enhanced and updated in the Zurich release.

    AI Skill Kit highlights for the Zurich release

    Zurich Patch 7
    • Use labeling workflows to annotate UI templates.
    • Use structured output to constrain AI responses to predefined JSON schemas.
    • Improve overisght and compliance with AI Control Tower integration with your custom large language model.
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Create a custom model to meet your specific needs and control behavior.
    • Customize ServiceNow skills by modifying the prompt, inputs, and providers.
    Zurich Patch 1
    • Set up a security access control list to verify user authentication for AI Skill Kit.
    • Use Document Intelligence as a tool when you create a skill.
    • Use UI Builder to deploy custom skills.
    • Use a custom data generator to create synthetic datasets.

    See Now Assist Skill Kit for more information.

    Important:
    AI Skill Kit is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Zurich Patch 7
    LabellingUse labeling workflows to annotate UI templates
    Use the labeling framework to create and manage ground truth data. Published data collections can now be turned into labeling projects. Each record becomes a task assigned to labelers who annotate using pre-configured UI templates
    sStructured output support for AI responses
    Enables consistent parsing in agentic workflows and reduces ambiguity in downstream automation.
    Use multi-table data generatorNew multi-table synthetic data generation option
    You can generate related records across multiple tables in a single operation. You no longer need to generate each table separately and manually link records. Define your table relationships, set the cardinality and AI Data Kit generates coherent, referentially linked records across all tables in one pass, with foreign key integrity maintained automatically. 
    Create a modelAI Control Tower integration with custom LLMs.
    Improve oversight and compliance for AI deployments with formal approval flows for custom models.
    Now Assist Skill Kit rolesUpdate to the abilities of the admin role
    The sn_skill_builder.admin role is now broken into smaller, task-specific roles, including a custom LLM-specific admin role.
    Zurich Patch 4
    Create a model
    When you bring your own model you can keep data in your own environment and fine-tune it to meet your specific needs.
    New third-party AI model provider options available for all AI applications
    Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.
    New skill deployment option
    Deploy skills using UI Builder.
    Choose a language for data generation
    When you create synthetic data, you can select what language you want to receive the data in.
    AI-assisted ground truth
    Use AI to assist creating ground truth for your data.
    Import data with a CSV file
    Import data from a CSV file to create a dataset.
    Create a custom data generator
    Create and use a custom data generator to create synthetic data.

    Changed in this release

    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.

    Activation information

    Now Assist features are available with activation of any Now Assist plugins from ServiceNow Store. The following plugins are available:

    Browser requirements

    Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.

    Localization information

    Now Assist supports Dynamic Translation for Zurich.

    Related ServiceNow applications and features

    AI Search
    The ServiceNow® AI Search application provides a consumer-grade search engine for Service Portal, Now Mobile, and Virtual Agent. Intelligent query features help you quickly find the answers that you need.
    Document Intelligence
    The ServiceNow®Document Intelligence (DocIntel) application is an artificial intelligence (AI) solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.
    Dynamic Translation
    The ServiceNow® Dynamic Translation application enables you to dynamically translate text entered in an application or in a chat window for a seamless localization experience.
    Generative AI Controller
    The ServiceNow® Generative AI Controller lets you integrate third-party large language models (LLMs) with your workflows.
    Knowledge Management
    The ServiceNow® Knowledge Management application enables the sharing of information in the Knowledge Base. The Knowledge Base contains articles that provide users with information such as self-help, troubleshooting, and task resolution.
    Now Assist in Virtual Agent
    Use generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows.