ServiceNow Otto for Third-party Risk Management (TPRM) release notes
Summarize
Summary of ServiceNow Otto for Third-party Risk Management (TPRM) Release Notes
ServiceNow Otto for Third-party Risk Management (TPRM) is an AI-powered application introduced in the Zurich release that enhances third-party risk management by integrating generative AI capabilities. It assists customers in proactively identifying, assessing, and mitigating risks associated with third-party relationships through AI-driven issue recommendations and summarizations. The product builds on the Now Assist for TPRM application and continues to be available via the ServiceNow Store, with product entitlements unchanged.
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Key Features
- Generative AI for Issue Recommendations: Available to users with the third-party assessment reviewer role, this feature automatically identifies and recommends TPRM issues based on assessment responses. Recommendations include rationalized summaries and require user confirmation before issue creation.
- AI-Powered Issue Summarization: For users with the third-party assessor role, generative AI summarizes complex issue records across all states (New, Analyze, Review, Finalize, Closed), improving consistency, reducing manual review time, and accelerating triage and reporting.
- Extended AI Model Support: Starting with Zurich Patch 12, customers can choose from multiple AI models including Google Gemini 3.5 Flash, OpenAI GPT 5.1, and GPT 5.4 mini, in addition to the default Azure OpenAI GPT-4-5-mini model, allowing flexibility based on organizational needs and subscription.
- Default Activation of AI Skills: New installations enable designated generative AI skills by default to streamline adoption. Existing customers upgrading may see unconfigured skills activated automatically, while previously configured skills retain their prior activation state.
- Improved AI Platform and Licensing: The ServiceNow AI Platform now offers three licensing tiers—Foundation, Advanced, and Prime—providing graduated access to AI features, skills, agentic workflows, and autonomous AI agents tailored to organizational requirements.
- Updated Usage Measurement: AI usage measurement has shifted from a rolling 365-day look-back to a 365-day burn-down model resetting at the contract anniversary, providing clearer tracking of AI consumption.
Activation and Integration
ServiceNow Otto for TPRM is available for installation through the ServiceNow Store. Upon installation, all Otto for TPRM skills activate by default. The application integrates seamlessly with related ServiceNow products including Now Assist, AI Admin Hub console, AI Agent Studio, and the ServiceNow GRC: Third-party Risk Management application, enabling comprehensive management of third-party risk with AI-enhanced workflows.
Practical Benefits for ServiceNow Customers
- Automates the identification and recommendation of third-party risk issues, reducing manual effort and improving accuracy.
- Provides AI-generated summaries to help users quickly understand complex issues, speeding up decision-making and reporting.
- Offers flexibility in AI model selection to optimize performance and cost based on organizational preferences.
- Facilitates easier adoption through default activation of AI skills and clear licensing options aligned with business needs.
- Supports continuous monitoring and usage tracking of AI capabilities to manage entitlements effectively.
The ServiceNow® Now Assist for TPRM application brings generative AI to Third-party Risk Management. ServiceNow Otto for Third-party Risk Management (TPRM) is a new application in the Zurich release.
ServiceNow Otto for Third-party Risk Management (TPRM) highlights for the Zurich release
Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
- Use generative AI to recommend TPRM issues for reviewer validation.
- Review changes to Now Assist usage measurement.
- Use ServiceNow Otto for Third-party Risk Management (TPRM) to generate concise, AI-powered summaries of TPRM that can help with interpreting complex issue records.
- Some Now Assist skills, agents, and agentic workflows are now turned on by default.
See Exploring Now Assist for Third-party Risk Management (TPRM) for more information.
New in the Zurich release
- Zurich Patch 12
- Extended AI model support for Now Assist for TPRM
- Starting with Zurich Patch 12, ServiceNow Otto for Third-party Risk Management (TPRM) supports Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models in addition to previously supported models. Model availability depends on your ServiceNow Otto for Third-party Risk Management (TPRM) subscription, providing greater flexibility when selecting the AI model that meets your requirements.
- Zurich Patch 7
- Generate issue recommendations for TPRM
- If you have the third‑party assessment reviewer role [sn_vdr_risk_asmt.vendor_assessment_reviewer] and have installed the if you have the third‑party assessment reviewer role [sn_vdr_risk_asmt.vendor_assessment_reviewer] and have installed the ServiceNow Otto for Third-party Risk Management (TPRM), you can use generative AI to automatically identify and recommend issues based on assessment responses. The TPRM issue management recommendation skill recommends issues with rationalized summaries. Recommended issues are presented for review and are created as standard TPRM issues only after user confirmation.
- Zurich Patch 4
- Generate a summary of a TPRM issue
- If you have the third-party assessor role [sn_vdr_risk_asmt.vendor_assessor] role and have installed the ServiceNow Otto for Third-party Risk Management (TPRM) for TPRM application, you can use generative AI to automatically summarize complex issue records. The TPRM Issue Summarization skill works across all issue states including New, Analyze, Review, Finalize, and Closed and can help reduce manual review time, improve consistency in issue descriptions and remediation guidance, and accelerate triage and reporting for customers managing high volumes of third-party risk data.
- Some generative AI skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install an AI product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
Changed in this release
- Zurich Patch 12
- Exploring Now Assist for Third-party Risk Management (TPRM)
- Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
- Default AI model for issue recommendation skill
- Starting with Zurich Patch 12, the issue recommendation skill in ServiceNow Otto for Third-party Risk Management (TPRM) uses Azure OpenAI gpt-4-5-mini as the default model. This update changes the default model for issue recommendations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements.
- Large language models on the ServiceNow AI Platform®
- The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
- Zurich Patch 8
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Zurich Patch 5
- Changes to Now Assist usage measurement
- Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
Activation information
Install the Now Assist for TPRM application by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
After installing ServiceNow Otto for TPRM all ServiceNow Otto for TPRM skills are activated by default.