ServiceNow Otto for Operational Sustainability Management Management release notes
Summarize
Summary of ServiceNow Otto for Operational Sustainability Management Management Release Notes - Zurich Release
ServiceNow Otto for Operational Sustainability Management introduces generative AI capabilities to enhance operational sustainability processes. The Zurich release delivers significant updates that simplify carbon reporting, automate data collection, and improve AI skill activation for sustainability teams. This application is available via the ServiceNow Store and integrates with existing ServiceNow AI tools to support sustainability management workflows efficiently.
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Key Features
- Agentic AI in Now Assist: The carbon calculations agentic workflow acts as a copilot for sustainability teams by automating carbon accounting tasks. It selects metric definitions and emission factors, generates calculated metrics, and allows user review before finalization (introduced in Zurich Patch 4).
- AI-Powered Data Extraction from Utility Invoices: Leveraging generative AI document intelligence, the application extracts ESG metric data from utility bills (electricity, gas, water) to automate metric data collection, reduce manual entry errors, and integrate seamlessly with ESG metric workflows (introduced in Zurich Patch 1).
- Default Activation of AI Skills and Workflows: For new customers, designated generative AI skills and agentic workflows are activated automatically upon AI product installation. Existing customers upgrading from Australia Early Access experience automatic activation of any previously unconfigured AI assets, while previously deactivated skills remain off (introduced in Zurich Patch 4).
- Usage Measurement Update: AI usage measurement now uses a 365-day burn-down model resetting at the contract anniversary date, replacing the previous 365-day look-back model. This change improves clarity and management of AI consumption (introduced in Zurich Patch 5).
- Role-Based Security Configuration: Agentic workflows and AI agents require appropriate role assignments for execution. Administrators must ensure that installed roles are assigned to users to enable the AI workflows and agents properly.
Practical Benefits for ServiceNow Customers
- Accelerated and accurate carbon reporting: Automate complex carbon accounting and Scope 3 emissions calculations, reducing manual workload and improving accuracy.
- Streamlined ESG data collection: Automate extraction of utility invoice data with AI-driven document intelligence, supporting scalable and efficient sustainability reporting.
- Improved AI capabilities accessibility: Automatic enabling of AI skills for appropriate roles ensures faster adoption and reduces manual activation efforts.
- Better AI usage tracking: Updated measurement models provide clearer insights into AI consumption and help optimize licensing and contract planning.
- Security and compliance: Role configuration requirements maintain secure access control for AI workflows, ensuring compliance with organizational policies.
Activation and Related Tools
ServiceNow Otto for Operational Sustainability is installed through the ServiceNow Store. Customers can request the app and view version history and release notes on the store site. The solution integrates with ServiceNow AI capabilities such as Now Assist, AI Admin Hub console, AI Agent Studio, and Now Assist skills to enhance sustainability and operational workflows.
The ServiceNow® ServiceNow Otto for Operational Sustainability Management application brings generative AI to Operational Sustainability Management. ServiceNow Otto for Operational Sustainability was enhanced and updated in the Zurich release.
ServiceNow Otto for Operational Sustainability highlights for the Zurich release
- Review changes to Now Assist usage measurement.
- Some generative AI skills, AI agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
Accelerate carbon reporting with AI-powered calculations, validation, and insights for Scope 3 emissions.
Zurich Patch 1Automate metric data collection from utility invoices by extracting key information using the AI-driven document intelligence for utility invoices.
See Now Assist for Operational Sustainability Management for more information.
New in the Zurich release
- Zurich Patch 4
- Use agentic AI in Now Assist for Operational Sustainability
- The carbon calculations agentic workflow acts as a copilot for sustainability teams, streamlining carbon accounting workflows. It intelligently selects metric definitions and emission factors from the library, generates calculated metric definitions, and enables user review and adjustments before final use.
- Zurich Patch 1
- Extract data from utility invoices
- ServiceNow Otto for Operational Sustainability with document intelligence for utility bills, designed to streamline your ESG metric data collection and reporting. Here are the key highlights:
- Extract ESG metric data with Gen AI-Powered Document Intelligence from utility bills, like electricity, gas, and water, with accuracy and efficiency.
- Automate data collection by eliminating manual data entry and reducing errors.
- Integrate extracted data with ESG metric workflows for a seamless experience.
- Scale your operations with an enterprise-scale solution that handles large volumes of data.
- Confirm compliance and transparency with built-in audit features that support reporting requirements.
Changed in this release
- Zurich Patch 5
- Changes to Now Assist usage measurement
- Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
- Zurich Patch 4
- Some generative AI skills, AI agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
- Role configuration required for agentic workflows and AI agents
- Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add.
Activation information
Install ServiceNow Otto for Operational Sustainability by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.