ServiceNow Otto for App Engine release notes
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Summary of ServiceNow Otto for App Engine Release Notes - Zurich Release
ServiceNow Otto for App Engine empowers creators to enhance custom applications with AI agents and skills that users can utilize at runtime. The Zurich release introduces new AI model options, enhanced generative AI capabilities, and updates to usage measurement, all designed to improve application user productivity and experience.
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Key Features
- Custom App Record Summarization Skill: Enables generation of summaries for records in custom applications and tables. Administrators can configure which tables and records to summarize, providing contextual information to improve the quality of generated summaries. Users can trigger summarization directly within the application interface or via chat in the Now Assist panel.
- Expanded AI Model Providers: Now Assist supports additional third-party AI models including Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet, supplementing existing models like Now LLM Service and Azure OpenAI GPT-4.1.
- Updated Usage Measurement: Starting with the Australia Early Access, AI usage measurement shifts from a 365-day look-back to a 365-day burn-down model, resetting usage at the contract anniversary date to better align with customer contracts.
- Availability: ServiceNow Otto for App Engine is accessible through the ServiceNow Store, requiring installation via request.
Practical Implications for ServiceNow Customers
- Enhanced AI Integration: Customers can leverage new AI models and generative AI features to provide richer, more context-aware assistance within their custom applications.
- Improved User Productivity: Record summarization helps users quickly understand key information without manual review, streamlining workflows.
- Usage Tracking Alignment: Updated usage measurement ensures AI consumption is accurately tracked and billed according to contract periods.
- Seamless Activation: Customers can easily acquire and activate Otto for App Engine via the ServiceNow Store, enabling rapid adoption.
Related ServiceNow Applications
- AI Agent Studio: Centralized environment to create, manage, and test AI agents and workflows.
- Now Assist: Core generative AI functionality that enhances user productivity through conversational and proactive experiences.
- AI Skill Kit: Enables creation and publication of custom AI prompts and skills for Now Assist.
- AI Admin Hub Console: Provides streamlined setup, configuration, and monitoring of Now Assist applications and features.
The ServiceNow® ServiceNow Otto for App Engine application enables creators to enhance custom applications with AI agents and skills that application users can leverage at runtime. ServiceNow Otto for App Engine was enhanced and updated in the Zurich release.
ServiceNow Otto for App Engine highlights for the Zurich release
Zurich Patch 5
- Review changes to Now Assist usage measurement.
Zurich Patch 4
- Generate summaries for records in custom applications using the generative AI capabilities of Now Assist.
Zurich release notes
- Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
See Now Assist for App Engine for more information.
Important:
ServiceNow Otto for App Engine is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Zurich release
- Zurich Patch 4
- Custom app record summarization skill
- Generate summaries for records in custom applications and tables with the custom app record summarization skill.
- Configure the custom app record summarization skill
- Configure the custom app record summarization skill so that it generates summaries for the tables and records that you specify. You can add context about the table or tables and describe the purpose of the table, so that Now Assist can use that information when generating summaries.
- Summarize a record in-product using Now Assist for App Engine
- Select the Summarize button on a record in-product to generate a summary. You can also summarize a record through chat in the Now Assist panel. See Summarize a record through chat using Now Assist for App Engine for more information.
- Zurich release notes
- New third-party AI model provider options available for Now Assist
- Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini.
Changed in this release
- Zurich Patch 5
- Changes to Now Assist usage measurement
- Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
Activation information
Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.