Hermes Messaging Service release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • The ServiceNow® Hermes Messaging Service application enables you to integrate your Apache Kafka environment with your ServiceNow® instance. Hermes Messaging Service was enhanced and updated in the Zurich release.

    Hermes Messaging Service highlights for the Zurich release

    • Monitor Hermes data usage over time.
    • Verify that topics are synchronized between Hermes clusters.

    See Hermes Messaging Service for more information.

    New in the Zurich release

    Monitor Hermes data usage
    Monitor data usage by application and track data usage by topic using the Hermes Usage Dashboard.
    Synchronize topic partition count
    Verify that the partition count is synchronized between topics in Hermes clusters.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Activation information

    Hermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or installation of the Log Export Service application. For details, see Activating the Hermes Messaging Service.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.