Service Catalog release notes
Summarize
Summary of Service Catalog release notes - Zurich release
The ServiceNow® Service Catalog application provides a streamlined requester view for accessing services and products offered by your organization’s departments. The Zurich release introduces enhancements that simplify the creation of complex catalog items, improve the requester experience, and enable more flexible configuration options for catalog administrators.
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Key Features
- Complex Catalog Item Creation in Catalog Builder: Catalog item creators can now effortlessly build, edit, or delete client scripts. They can also configure advanced reference qualifiers, dynamic questions, and scripted default values within the Catalog Builder interface.
- Catalog Browse Component: Available in UI Builder, this component can be added to Next Experience UI pages to provide requesters with an enhanced browsing experience. It offers hierarchical navigation by catalog, category, and subcategory, along with grid or list views and a search function to find catalog items quickly.
- Pre-filled Forms with Caller-Provided Key-Value Pairs: Requesters benefit from faster form completion as catalog item forms can be pre-filled using key-value pairs provided by the caller.
- Drag-and-Drop Attachments: Requesters can attach one or more files directly onto catalog item forms, speeding up submission processes.
- Dynamic Lookup Choices and Enhanced Table Sourcing: Lookup questions now dynamically refresh choices based on other form fields, making selection more relevant and user-friendly. Display choices can be sourced directly from specific table fields.
- Enhanced Sorting Control for Lookup Fields: Administrators can use the new
refacorderbyattribute to define sorting priorities in lookup, multi-choice, and list collector fields, resulting in more logical and predictable option ordering. - Draft Deletion Property: The
glide.sc.deletedraftitemonversionchangeproperty controls whether saved drafts of catalog items are deleted upon modification, helping manage draft lifecycle.
Activation and Related Features
Service Catalog is enabled by default as a ServiceNow AI Platform feature. It integrates with related applications including:
- Catalog Builder: Provides a visual and guided experience for creating or editing catalog items, allowing delegation of catalog maintenance.
- AI Authoring for Catalog Builder: Uses ServiceNow® Now Assist to create catalog items through text input, enhancing the catalog creation workflow.
What This Means for You
With the Zurich release, ServiceNow customers can expect a more powerful and user-friendly Service Catalog experience. Catalog creators gain advanced tools to build sophisticated items without complexity, while requesters enjoy faster, more intuitive interactions through improved browsing, form pre-filling, and attachment handling. Enhanced lookup and sorting capabilities provide administrators with greater control over form behavior and data presentation. These improvements streamline catalog management and boost productivity for both administrators and requesters.
The ServiceNow® Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Zurich release.
Service Catalog highlights for the Zurich release
- Enable catalog item creators to create complex catalog items in Catalog Builder with ease. They can create, edit, or delete client scripts, or create advanced reference qualifiers.
- Help requesters complete catalog item forms faster on portals and Next Experience UIs using caller-provided key-value pairs that pre-fill catalog item forms.
- Ease the work of catalog item requesters by letting them drag one or more attachments directly onto the form for faster submissions.
- Use the Catalog browse component for an enhanced catalog item browsing experience on the Next Experience UI for catalog users.
See Service Catalog for more information.
New in the Zurich release
- Create complex catalog items in Catalog Builder
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Enable catalog item creators to create complex catalog items effortlessly in Catalog Builder.
They can create, edit, or delete client scripts to build a complex catalog item. Creators can also configure questions, set dynamic and advanced reference qualifiers, and scripted default values.
- Use Catalog browse component
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Use the Catalog browse component in UI Builder to add catalog item browsing in your custom pages. Drag it onto the Next Experience UI page to use the Catalog browse component.
The component enables requesters to explore and request items from various catalogs and categories, providing a hierarchical view to sort by catalog, category, or subcategory. The component provides a grid or list view for items and a search function to search for items as needed.
Changed in this release
- A property to delete a draft of catalog item
- Use the property glide.sc.delete_draft_item_on_version_change to determine whether to delete a saved draft of a catalog item on its modification.
- Dynamic Lookup Choices and Enhanced Table Sourcing
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Lookup questions are now more flexible and user-friendly. You can effortlessly display choices directly from a specific table field, offering similar ease for select box configurations. Additionally, create dynamic dependent lookups where the choices refresh automatically based on the values selected in other fields on the same form, guiding users to more relevant selections.
- Enhanced Sorting Control for Lookup Fields
- Customize the display order in lookup select boxes, look up multiple choice, and list collector fields with the new ref_ac_order_by attribute. This attribute enables options to be sorted primarily by a specified data column, and then by their display label, providing a more logical and predictable presentation for users.
Activation information
Service Catalog is a ServiceNow AI Platform feature that is active by default.