Service Catalog release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Service Catalog Release Notes

    The ServiceNow® Service Catalog application provides a user-friendly interface for requesters to access services and products offered by various departments. The Zurich release introduces enhancements aimed at improving the experience for catalog item creators and requesters alike.

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    Key Features

    • Create Complex Catalog Items: Catalog item creators can easily create, edit, or delete client scripts and configure advanced settings in Catalog Builder.
    • Caller-Provided Key-Value Pairs: Requesters can complete forms faster with key-value pairs that pre-fill catalog item forms.
    • Drag-and-Drop Attachments: Requesters can quickly submit requests by dragging attachments onto the form.
    • Catalog Browse Component: Enhanced browsing experience for requesters in the Next Experience UI, allowing exploration of items by catalog, category, or subcategory with grid or list views and search functionality.
    • Dynamic Lookup Choices: Lookup questions are more flexible, allowing for dynamic dependent lookups that refresh based on selections.
    • Enhanced Sorting Control: Customize the order of choices in lookup fields using the new refacorderby attribute.

    Key Outcomes

    The enhancements in the Zurich release streamline the catalog creation process, improve the user experience for requesters, and facilitate faster submissions. With these updates, ServiceNow customers can expect increased efficiency in managing catalog items and a more intuitive interface for end-users.

    The ServiceNow® Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Zurich release.

    Service Catalog highlights for the Zurich release

    • Enable catalog item creators to create complex catalog items in Catalog Builder with ease. They can create, edit, or delete client scripts, or create advanced reference qualifiers.
    • Help requesters complete catalog item forms faster on portals and Next Experience UIs using caller-provided key-value pairs that pre-fill catalog item forms.
    • Ease the work of catalog item requesters by letting them drag one or more attachments directly onto the form for faster submissions.
    • Use the Catalog browse component for an enhanced catalog item browsing experience on the Next Experience UI for catalog users.

    See Service Catalog for more information.

    New in the Zurich release

    Create complex catalog items in Catalog Builder

    Enable catalog item creators to create complex catalog items effortlessly in Catalog Builder.

    They can create, edit, or delete client scripts to build a complex catalog item. Creators can also configure questions, set dynamic and advanced reference qualifiers, and scripted default values.

    Use Catalog browse component

    Use the Catalog browse component in UI Builder to add catalog item browsing in your custom pages. Drag it onto the Next Experience UI page to use the Catalog browse component.

    The component enables requesters to explore and request items from various catalogs and categories, providing a hierarchical view to sort by catalog, category, or subcategory. The component provides a grid or list view for items and a search function to search for items as needed.

    Changed in this release

    A property to delete a draft of catalog item
    Use the property glide.sc.delete_draft_item_on_version_change to determine whether to delete a saved draft of a catalog item on its modification.
    Dynamic Lookup Choices and Enhanced Table Sourcing

    Lookup questions are now more flexible and user-friendly. You can effortlessly display choices directly from a specific table field, offering similar ease for select box configurations. Additionally, create dynamic dependent lookups where the choices refresh automatically based on the values selected in other fields on the same form, guiding users to more relevant selections.

    Enhanced Sorting Control for Lookup Fields
    Customize the display order in lookup select boxes, look up multiple choice, and list collector fields with the new ref_ac_order_by attribute. This attribute enables options to be sorted primarily by a specified data column, and then by their display label, providing a more logical and predictable presentation for users.

    Activation information

    Service Catalog is a ServiceNow AI Platform feature that is active by default.

    Related ServiceNow applications and features

    Catalog Builder
    You can create or edit a catalog item (catalog item or record producer) using a visual and guided experience along with specified restrictions. The Catalog Builder experience enables you to delegate the creation and maintenance of the catalog.
    Now Assist in Catalog Builder
    Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.