Identity release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Identity release notes - Zurich Release

    The ServiceNow® Identity application in the Zurich release introduces enhanced capabilities for validating user identities, managing AI users, and securing non-human identities. These updates improve security controls, user and role management, and monitoring for both human and machine identities.

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    Key Features

    • AI User and Agent Management: You can now configure AI Agents or AI users by selecting the AI option in the Identity type dropdown. The new aiuseradmin role enables creation, editing, role assignment, and deletion of AI users. Role masking limits inherited roles for AI agents and workflows to restrict privileges and reduce security risks.
    • Access Analyzer Enhancements: Version 6 supports agentic workflows and AI agents in permission analysis. It also displays security data filters with Applied or Undefined status and supports access control list (ACL) criteria controlled by references. Note that Access Analyzer is available via the ServiceNow Store.
    • Federated ID for Roles: Federated ID provides a unique identifier for roles across multiple ServiceNow instances, simplifying role management and tracking.
    • Machine Identity Console: This new console helps manage non-human identities (NHIs), monitor data integration accounts, view API usage statistics, and configure accounts more securely.
    • UI Enhancements: The Coral theme is now the default for new portals, web, and mobile experiences, offering a modern, brand-neutral look with an optional dark theme.
    • Security Features: Platform Security is integrated at all levels, enabling management of failed logins, encrypted password protection, access control rules, and audit logs to secure your instance effectively.

    Practical Benefits for ServiceNow Customers

    • Effectively manage AI users and agents with dedicated roles and limited privileges to enhance security.
    • Leverage advanced permission analysis with Access Analyzer to better understand and control access.
    • Easily manage roles across multiple instances using Federated IDs, improving governance and consistency.
    • Gain visibility and control over non-human identities and machine accounts through the Machine Identity Console.
    • Benefit from an improved user experience with updated UI themes and visuals.
    • Maintain a secure environment with built-in platform security features and comprehensive access controls.

    The ServiceNow® Identity application supports mechanisms that let you validate the identity of users. Identity was enhanced and updated in the Zurich release.

    Identity highlights for the Zurich release

    Zurich Patch 4
    • Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu.
    • Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI.
    • Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. To learn more, see Role masking in AI agents.
    • Access Analyzer v.6 supports agentic workflows and AI agents in the Analyze Permissions feature.
      Important:
      Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.
    • Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. To know more, see Explore Federated ID.
    • View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requestors and their API calls. To know more, see Metrics and View Inbound API Integration Usage dashboard.
    Zurich
    • Manage your non-human identities (NHIs) using the Machine Identity Console.
    • Support security data filter functionality in Applied or Undefined status and Controlled by Refs functionality during access control list (ACL) query.
      Important:
      Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.

    See Identity for more information.

    New in the Zurich release

    Machine Identity Console
    Use the Machine Identity Console to see what data integration accounts are accessing and how they’re configured. This console helps you make smarter security decisions about setting up these accounts.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Changed in this release

    Access analyzer
    Display the Security data filter that is in the Applied or Undefined status in the Access Analyzer results. Access Analyzer also supports the new criteria in ACLs that is controlled by reference.
    Important:
    Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.

    Activation information

    Identity is a ServiceNow AI Platform product that is active by default.

    Related ServiceNow applications and features

    Secure your instance
    Platform Security is built into all levels of the ServiceNow AI Platform. Implement the security features that are appropriate for your organization. Manage failed log in and encrypted password protection, access control rules, and audit logs.