Application Manager release notes

  • Release version: Zurich
  • Updated October 28, 2025
  • 2 minutes to read
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    Summary of Application Manager release notes

    The ServiceNow Application Manager allows you to install, update, and manage licensed applications and plugins on your instance. The Zurich release, particularly patch 4, introduces enhancements that improve compatibility management, user interface, and application procurement visibility.

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    Key Features

    • Now Assist Suites for Version Compatibility: Install and update Now Assist applications using suites of compatible versions. This ensures that new applications and updates remain compatible with existing ones on your instance, reducing runtime errors.
    • Application State Indicators: View detailed information about installation requirements, blockers, and considerations directly in the application details header, helping you manage installations more effectively.
    • Coral Theme with Dark Mode: The default Coral theme provides a refreshed, brand-neutral design for portal, web, and mobile experiences. A dark theme option is available to improve readability and reduce eye strain.
    • Expanded "Available for you" Tab: This tab now shows both licensed applications and those available but not yet procured from the ServiceNow Store, aiding in application discovery and procurement planning.

    Important Information for Upgrading

    Application Manager is enabled by default on Zurich release instances. To access the latest features, upgrade your instance to Zurich patch 4 or later. Preparation guidance is available for upgrading your ServiceNow AI Platform instance.

    Related ServiceNow Features

    • ServiceNow Store: Procure new applications not yet licensed directly from the store and manage them through Application Manager.
    • AI Admin Hub: Application Manager helps ensure that installed Now Assist applications remain compatible within your AI Platform environment.

    The ServiceNow® Application Manager enables you to install, update, and manage licensed applications and plugins for your instance. Application Manager was enhanced and updated in the Zurich release.

    Application Manager highlights for the Zurich release

    Zurich patch 4
    • Reduce potential runtime errors by installing and updating Now Assist applications with suites of interdependent versions.
    • View all ServiceNow Store applications that are licensed or available for procurement from the Available for you tab.
    • Gain insights about application installation requirements and blockers with application state indicators.

    See Application Manager for more information.

    Important information for upgrading Application Manager to Zurich

    Application Manager is active by default on instances on the Zurich release. Upgrade your instance to Zurich patch 4 or later to use the latest features. For information about upgrading your ServiceNow AI Platform instance, see Prepare your upgrade.

    New in the Zurich release

    Zurich patch 4
    Now Assist suites for version compatibility
    Use the Application Manager to install and update Now Assist applications with suites of compatible application versions. Now Assist suites help verify that new Now Assist applications and versions remain compatible with the ones already installed to your instance.
    Application state indicators
    Review information about any applicable installation considerations, requirements, and blockers in the header of application details.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Changed in this release

    Unlicensed application information
    In addition to details about applications that are already licensed, the "Available for you" tab of the Application Manager now includes information about applications that haven't been procured from the ServiceNow Store yet.

    Activation information

    Application Manager is a ServiceNow AI Platform feature that is active by default.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    Related ServiceNow applications and features

    ServiceNow Store
    Get applications that haven't been licensed yet from the ServiceNow Store, then install and update them through the Application Manager.
    AI Admin Hub
    The Application Manager helps verify that Now Assist applications that you install or update remain compatible with any other Now Assist applications on your ServiceNow AI Platform instance.