Identity release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Identity Release Notes

    The Zurich release of the ServiceNow® Identity application introduces enhancements that enable users to validate identities more effectively. Key updates focus on managing AI users, improving security, and refining user experience across platforms.

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    Key Features

    • AI User Management: Configure AI agents by selecting the AI option in the identity type drop-down. Utilize the aiuseradmin role for creating, editing, and managing AI users.
    • Role Masking: Implement role masking for AI agents to limit inherited roles and enhance security during tool execution.
    • Access Analyzer v.6: Supports agentic workflows and AI agents while providing advanced permission analysis. Note that Access Analyzer is available in the ServiceNow Store.
    • Federated ID: Use Federated ID to uniquely identify roles across multiple instances, simplifying management and tracking.
    • Machine Identity Console: Manage non-human identities (NHIs) and view data integration account statistics, enhancing security decision-making.
    • Coral Theme: The new default Coral theme enhances user experience with a fresh design and includes a dark theme option for web and mobile.

    Key Outcomes

    With this release, customers can expect improved identity management processes, enhanced security protocols, and a modernized user interface. The introduction of tools like the Machine Identity Console and the updated Access Analyzer will facilitate more informed security decisions and better management of identities across the ServiceNow platform.

    The ServiceNow® Identity application supports mechanisms that let you validate the identity of users. Identity was enhanced and updated in the Zurich release.

    Identity highlights for the Zurich release

    Zurich Patch 4
    • Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu.
    • Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI.
    • Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. To learn more, see Role masking in Now Assist AI agents.
    • Access Analyzer v.6 supports agentic workflows and AI agents in the Analyze Permissions feature.
      Important:
      Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.
    • Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. To know more, see Explore Federated ID.
    • View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requestors and their API calls. To know more, see Metrics and View Inbound API Integration Usage dashboard.
    Zurich
    • Manage your non-human identities (NHIs) using the Machine Identity Console.
    • Support security data filter functionality in Applied or Undefined status and Controlled by Refs functionality during access control list (ACL) query.
      Important:
      Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.

    See Identity for more information.

    New in the Zurich release

    Machine Identity Console
    Use the Machine Identity Console to see what data integration accounts are accessing and how they’re configured. This console helps you make smarter security decisions about setting up these accounts.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Changed in this release

    Access analyzer
    Display the Security data filter that is in the Applied or Undefined status in the Access Analyzer results. Access Analyzer also supports the new criteria in ACLs that is controlled by reference.
    Important:
    Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.

    Activation information

    Identity is a ServiceNow AI Platform product that is active by default.

    Related ServiceNow applications and features

    Secure your instance
    Platform Security is built into all levels of the ServiceNow AI Platform. Implement the security features that are appropriate for your organization. Manage failed log in and encrypted password protection, access control rules, and audit logs.