Using AI agents in Now Assist for Accounts Payable Operations

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use the AI agents to resolve invoice inquiries autonomously; recommend business owners for invoices (Non-PO, Non-PO type credit memo).

    Table 1. Available AI agents for Accounts Payable Operations
    Available AI agents Description
    Inquiry resolution provider Automates responses to high-volume, repetitive invoice inquiries that were raised by suppliers. It also reduces the workload of the AP agents.
    Recommend invoice owner When a Missing or invalid business owner exception occurs, the AI agent identifies the missing business owner through semantic matching or by creating tasks.

    The AI agents run autonomously. For more information about the AI agents, see Now Assist AI agents.

    Important:
    By default, all agentic workflows and AI agent records are read-only.
    Looking for an AI agent?
    • There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
    • To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.