Payment method options

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Payment method options

    ServiceNow’s Payment Method Options feature enables shoppers to pay for purchases flexibly using preferred payment methods, multiple cost centers, employee credits, or paycheck deductions. This functionality is designed to streamline the checkout process while providing options tailored to organizational payment structures and individual shopper preferences.

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    Key Features

    • Default Payment Method: A backend-preselected default payment method allows for faster checkout.
    • Use Another Cost Center: Shoppers can select or create a new payment method by choosing a different cost center. Optionally, this can be saved for future use, creating a record tagged as preferred in the backend table snshoppaymentmethod.
    • Pay with Multiple Cost Centers: Allows allocation of payment across different cost centers within the same purchase. The system automatically sets default payment percentages (99% and 1%) which can be adjusted by the user, but must total 100% to proceed. Users can revert to a single cost center payment by deselecting the option or removing additional cost centers.
    • Pay Using Credits: Shoppers with allocated employee credits can apply these toward eligible products or services. Credits are applied before other payments, with the system displaying the estimated total and amount due after credits. Note that shipping and tax are excluded from credit calculations.
    • Pay Using Paychecks: After applying credits, any remaining balance can be paid through equal deductions from future paychecks. Shoppers select from available paycheck options and accept applicable terms and conditions to proceed.
    • Toggle Feature: A toggle allows specifying whether the payment method applies to the entire purchase or individual products. This toggle appears only when applicable (e.g., multiple items in the cart).

    Practical Benefits for ServiceNow Customers

    • Enables flexible financial management by supporting multiple cost centers and payment splits within a single order.
    • Supports employee credit usage to maximize cost savings and efficient budgeting.
    • Offers paycheck deduction as a payment option, facilitating ease of payment for remaining balances.
    • Improves checkout speed with default payment methods, while allowing customization as needed.
    • Provides clear visibility of payment breakdowns, helping shoppers understand how costs are allocated.

    As a shopper, you have the option to pay using one of your preferred payment methods or use another cost center. You even have the option to pay using multiple cost centers for the various products in your cart.

    If you have credits allocated to you for a particular good or service, those credits are applied here. You can pay the remaining balance, if applicable, from your future paychecks.

    You can use the toggle feature between entire purchase and product to specify if the payment method applies to the entire purchase or to individual products. This toggle is conditionally displayed based on predefined criteria. For example, if there is only a single item in your cart, the toggle feature does not apply and is therefore not displayed.

    While you can always go with your default payment method that is preselected at the backend for faster checkout, the following options are also available:

    • Use another cost center: Allows you to create a new payment method by searching for and selecting another cost center. Select the Save this cost center for future use check box if you want to view it in your preferred payment methods list for any subsequent purchases. A new record is created in the backend in the sn_shop_payment_method table with the preferred tag against this record.
    • Pay with multiple cost centers: Allows you to add another cost center for making your payment. Adding a new cost center automatically sets the payment percentage to 99% for the first cost center and 1% for the newly added one. You can update the percentage for both, but the total needs to add up to 100% for you to proceed to the next step. To revert to a single cost center for payment, you can either select Pay with one cost center or manually delete the newly added cost center rows and update the percentage.
    • Pay using credits: Allows you to use your allocated credits for specified products and services. The credits available for purchase towards the individual products are displayed accordingly. The estimated total and the amount you pay are automatically calculated by the system and displayed in the Summary section. Shipping and tax costs are excluded for both you pay and credit purchase calculations. For more information on employee credits and how to use them, see Shop with employee credits.
    • Pay using paychecks: Allows you to pay the remaining amount, after optimum credit consumption, through equal deductions from your future paychecks. You can choose from the list of available paycheck options and accept the terms and conditions for paycheck payments to proceed to the next step.