Application plugin installation sequence in Sourcing and Procurement Operations

  • Release version: Zurich
  • Updated March 12, 2026
  • 6 minutes to read

    • The following table lists the Sourcing and Procurement Operations (SPO) plugins, their installation sequence, high-level descriptions, and dependencies.

    Important:
    Before installing a plugin listed in the Plugin name column, ensure that you install all corresponding dependencies listed in the Plugin dependencies column from the ServiceNow Store.
    Sequence Plugin name Description Plugin dependencies
    1 Finance Common Architecture [sn_fin] Maintains primary data such as Enterprise Resource Planning (ERP) sources, legal entities, accounting periods, and so on.
    • Finance Applications – Common Dependencies
    • Fiscal Calendar
    • Scoped Application Restricted Caller Access
    • Insert Multiple web service
    • Document Templates
    2 ERP Integration Framework [sn_fcms_intg] Provides integration support between the Platform and common ERP systems.
    • Scoped Application Restricted Caller Access
    • Insert Multiple Web Service
    3 Common Service Delivery [sn_spend_sdc] Contains Finance Case, Finance Case Line, Finance Task, and Playbook status tables, as well as other infrastructure that forms the basis of Finance and Supply Chain workflows products.
    • Process Automation Designer Core
    • Process Automation Designer for App Engine
    • Playbook Experience
    4 Source-to-Pay Workspace [sn_spend_workspace] Provides a single environment for Procurement Specialists to work on purchase requisitions, sourcing requests, negotiations, procurement requests, and more. None
    5 Procurement Case Management [sn_spend_psd] Enables all employees to request services from the procurement team, and the procurement team to manage those requests.
    • Common Service Delivery
    • Source-to-Pay Workspace
    6 Universal Request for Source-to-Pay Operations [sn_fsc_ur_common] Extends the Universal Request framework to source-to-pay operations, providing a common request-intake and handling layer for source-to-pay workflows.
    • Universal Request
    • Procurement Case Management
    7 Source-to-Pay Common Architecture [sn_shop] Provides an architecture to store purchase orders, requisitions, sourcing requests, and other objects that are commonly used across the source-to-pay business processes.
    • Procurement Case Management
    • Common Service Delivery
    • GraphQL Plugin
    • Finance Common Architecture
    • User Criteria Scoped API
    • Source-to-Pay Workspace
    • Employee Center
    8 Sourcing and Purchasing Automation [sn_pr] Provides workflows and automation for sourcing requests, negotiations, and purchase requisitions.
    Note:
    If you want to leverage the demo data, you must repair the Sourcing and Purchasing Automation plugin. You can repair it now or after you have completed installing all the plugins.
    • Source-to-Pay Common Architecture
    • Supplier Common Architecture
    9 Spend and Savings Management [sn_spend_mgmt] Enables category managers to import and manage their organization's category taxonomy. By incorporating this taxonomy into the ServiceNow system, category managers can streamline procurement processes, track spending, and evaluate savings more effectively at the category level. Sourcing and Purchasing Automation
    10 Sourcing Pipeline Management [sn_spend_pipeline] Provides a centralized framework for creating, tracking, and executing sourcing initiatives through pipeline projects. It enhances efficiency through automated workflows, improves visibility into project progress, and simplifies savings tracking and forecasting. Spend and Savings Management
    11 Purchase Order Management [sn_poem_core] Enables operational buyers and suppliers to flag purchase order issues and resolve them efficiently. Sourcing and Purchasing Automation
    12 Shopping Hub [sn_spend_uib] Provides a streamlined, e-commerce like experience for employees to self-service requests, and source or purchase products and services through the procurement organization. This is an add-on experience to Employee Center.
    • Sourcing and Purchasing Automation
    • Common UIB Wrapper Components
    13 Shopping Hub Mobile [sn_shop_mobile] Enables Shopping Hub and other employee experiences for procurement within the Now Mobile application.
    • Sourcing and Purchasing Automation
    • Mobile Plugin
    • Mobile Agent Native Client
    14 Playbooks for Sourcing and Procurement Operations [sn_spend_cp] Provides a set of prebuilt playbooks, workflows, and experiences for employees, sourcing, and procurement to automate work that is typically managed through emails and spreadsheets.
    • Source-to-Pay Common Architecture
    • Sourcing and Purchasing Automation
    15 Virtual Agent for Sourcing and Procurement Operations [sn_shop_va] Provides preconfigured topics for sourcing and procurement within a conversational interface, for employees to raise requests, find knowledge, and complete tasks.
    • Source-to-Pay Common Architecture
    • Glide Virtual Agent
    16 Natural Language Understanding Models for Sourcing and Procurement Operations [sn_spend_nlu] Provides Natural Language Understanding (NLU) models to enhance the virtual agent conversation interface, using natural human utterances to detect the correct conversations intended by employees.
    • Source-to-Pay Common Architecture
    • Glide Virtual Agent
    • Virtual Agent for Sourcing and Procurement Operations
    17 Source-to-Pay Integration Framework [sn_spend_intg] Provides a set of staging tables, transform maps, and workflows to integrate sourcing, third-party catalogs, ordering, shipments, and invoicing with Sourcing and Procurement Operations. Source-to-Pay Common Architecture
    18 Procurement File Transfer Framework [sn_spend_ftp_intg] Extends the Source-to-Pay Integration Framework with Secure File Transfer Protocol (SFTP) and File Transfer Protocol (FTP) functionality, designed for integrating with systems that don't support Representational State Transfer (REST) or Simple Object Access Protocol (SOAP) based integration methods.
    • Source-to-Pay Integration Framework
    • ServiceNow IntegrationHub Action Step – SSH
    • ServiceNow IntegrationHub Action Step - SFTP
    • ServiceNow IntegrationHub Flow Trigger - REST
    19 Performance Analytics for Sourcing and Procurement Operations [sn_spend_pa] Provides a set of preconfigured metrics and dashboards to assess spend, operational efficiency, and team performance across the Sourcing and Procurement Operations product.
    • Source-to-Pay Common Architecture
    • Sourcing and Purchasing Automation
    20 Risk Assessments Integration for Sourcing and Procurement Operations [sn_spend_vrm] Provides a set of capabilities to trigger risk assessments on a supplier during the sourcing or purchase requisition workflow using Third-party Risk Management.
    • Source-to-Pay Common Architecture
    • Vendor Risk Management
    21 Project Costing for Sourcing and Procurement Operations [sn_spend_ppm] Provides a set of capabilities to automate the calculation of planned versus actual cost by linking purchase orders to cost plans within Project Portfolio Management.
    • Source-to-Pay Common Architecture
    • Project Portfolio Suite with Financials
    22 Source-to-Pay Operations with Contract Management Pro [sn_spend_clm] Provides streamlined cross-team collaboration and enables legal professionals to run their contracting work within the sourcing and purchasing process. With this integration, procurement specialists can initiate contract requests manually throughout the sourcing and purchasing process.
    • Sourcing and Purchasing Automation
    • ServiceNow Contracts
    23 Now Assist for FSC Common [sn_fsc_genai] Enables fulfillers and requesters to quickly summarize cases, including procurement, supplier, and invoice records, to stay informed of progress and next steps. Now Assist for Platform
    24 Now Assist for Purchase Order Management [sn_poem_gen_ai] Supports purchase order management tasks, such as converting unstructured supplier emails into a prioritized list of exceptions and providing a conversational experience to mitigate purchase order exceptions.
    • Now Assist for FSC Common
    • Purchase Order Management
    25 Now Assist for Sourcing and Procurement Operations (SPO) [sn_spend_gen_ai] Guides requesters through a conversational experience for their procurement needs.
    • Now Assist for Platform
    • Sourcing and Purchasing Automation
    • Now Assist for FSC Common
    26 Advanced Work Assignment for Source-to-Pay Operations [sn_spend_awa] Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
    • Procurement Case Management
    • Advanced Work Assignment
    • Agent Chat
    27 Process Mining for Source-to-Pay Operations [sn_s2p_mining] Provides the ability to use Platform's Process Mining capabilities on the Source-to-Pay workflows to which customers are entitled to analyze and improve source-to-pay processes. Source-to-Pay Common Architecture
    28 Primary Data Integration with SAP [sn_sap_data_int] Provides the ability to fetch entity data like legal entity, cost center, material, supplier, and so on, from SAP ECC and SAP HANA into ServiceNow.
    • ServiceNow IntegrationHub Enterprise Pack Installer
    • ERP Integration Framework
    • SAP ECC IDoc Spoke
    • SAP S4 HANA RFC Spoke
    • Source-to-Pay Common Architecture
    • Utility Actions Spoke
    • SAP S4 HANA OData Spoke
    • SAP S4 HANA Cloud Spoke
    29 Sourcing and Procurement Operations Integration with SAP [sn_psm_sap_int] Provides the ability to send purchase orders, receipts, and returns created in Sourcing and Procurement Operations to SAP ECC and SAP S4 HANA.
    • ERP Integration Framework
    • Source-to-Pay Common Architecture
    • SAP ECC IDoc Spoke
    • SAP S4 HANA RFC Spoke
    • Primary Data Integration with SAP
    30 Procurement for Field Service Management [sn_fsm_psm_mobile] Provides an integration with the Field Service Management application. With this integration, a field service agent can engage with procurement and place an order to purchase a required part from a vendor or supplier.
    Note:
    This application is owned by the Field Service Management team.
    • Field Service Management
    • Field Service Mobile
    • Shopping Hub Mobile