Invoice Processing use case

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
  • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Invoice Processing use case

    The Invoice Processing use case, part of the Accounts Payable Operations integration with Document Intelligence, facilitates the extraction of essential data from invoice documents received as email attachments. It is specifically designed for users in the Accounts Payable Specialist role, providing a structured workflow in the Document Intelligence workspace.

    Show full answer Show less

    Key Features

    • Read-Only Access: The use case cannot be edited and is included with the Document Intelligence for Accounts Payable Operations content pack.
    • Data Extraction: It identifies invoice fields to be extracted, including invoice date, and stores this data in the invoice stage record.
    • Extraction Flow: Automates the flow of extracted data into the invoice stage and invoice line stage records, updating the status to Processing completed.
    • Field Configuration: Invoice fields can be manually configured through the Document Intelligence administration menu to accommodate various data formats.
    • Document Tasks: Includes tasks to train the Document Intelligence model for accurate data extraction.

    Key Outcomes

    By utilizing the Invoice Processing use case, ServiceNow customers can streamline their accounts payable operations, reducing manual data entry and improving efficiency in processing invoices. Users can expect a systematic approach to extracting and managing invoice information, leading to enhanced accuracy and faster invoice processing times.

    Accounts Payable Operations integration with Document Intelligence provides the DO NOT USE - Invoice Processing use case.

    The DO NOT USE - Invoice Processing use case identifies the information to extract invoice documents received as email attachments and determines how a user with the Accounts Payable Specialist role interacts with the extracted values in the Document Intelligence workspace.
    Note:
    The DO NOT USE - Invoice Processing use case is read-only and cannot be edited. The DO NOT USE - Invoice Processing use case is installed with the Document Intelligence for Accounts Payable Operations content pack and requires Now Assist license.

    The DO NOT USE - Invoice Processing use case contains the list of invoice fields to extract data from invoice attachments and stores this data in the invoice stage record. It also contains an extraction flow that populates the extracted invoice data into the invoice stage and invoice line stage records and updates the Invoice stage status to Processing completed.

    You can access this use case by navigating to All > Document Intelligence > Use Cases > DO NOT USE - Invoice processing.

    The DO NOT USE - Invoice Processing use case includes the following information.

    Table 1. Invoice processing use case
    Use case information Description
    Fields Contains the list of invoice and invoice line fields to extract information from an invoice document. A field is a single piece of information to extract from an invoice document. In the use case, invoice date is of data type "Date field". For example, in case of ambiguous date format such as 01-02-2024, the use case (the current use case) interprets the date as month followed by day or vice versa through the DI administration configuration menu. The platform admin [platform_ml_di.admin] manually configures the use case in the DI administration menu. For more information on the DocIntel fields used to extract data, see .

    For the list of invoice and invoice line fields included in the DO NOT USE - Invoice Processing use case, see List of invoice and invoice line fields included in the use case for Accounts Payable Operations integration with Document Intelligence.

    Field Groups Includes the Invoice Lines field group that maps to the Invoice Line Stage [sn_ap_ic_invoice_line_stage] target table where the extracted invoice line information from the invoice document is stored.
    Document tasks Includes a document task to train the Document Intelligence model to identify the correct information to extract from an invoice document.
    Integration Maps to the DO NOT USE - Invoice processing use case that contains the DocIntel Extract Values Flow - Invoice processing v1.2 - Invoice Processing v1.2 extraction flow, which populates the extracted invoice data into the invoice stage and invoice line stage records. It also updates the Invoice stage status to Processing completed.