Supporting information for ServiceNow Otto for Sourcing and Procurement Operations (SPO)

  • Release version: Zurich
  • Updated July 30, 2026
  • 1 minute to read

    • Get a quick overview of the important information that is related to the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application.

    Supported user interfaces

    The ServiceNow Otto for SPO application includes the skills that are listed in the following table.
    Table 1. ServiceNow Otto for SPO supported interfaces
    Interface Skill
    Virtual Agent
    • Conversational catalog shopping experience in ServiceNow Otto for Virtual Agent.
    • Track request status
    • Document extraction
    Source-to-Pay Workspace
    • Email response for acknowledgement task
    • Email response for negotiation
    • Email response for procurement case
    • Email response for procurement task
    • Email response for purchase requisition
    • Email response for sourcing event
    • Email response for sourcing request
    • Email response for sourcing task
    • Negotiation summarization for fulfillers
    • Procurement case summarization for fulfillers
    • Product category prediction
    • Purchase requisition summarization for fulfillers
    • Sentiment analysis for procurement case
    • Sourcing request summarization for fulfillers
    • Sourcing event summarization for fulfillers
    • Spend categories prediction
    Shopping Hub
    • Purchase order summarization for requesters
    • Purchase requisition summarization for requesters
    • Sourcing request summarization for requesters
    Core UI
    • Negotiation summarization for fulfillers
    • Procurement case summarization for fulfillers
    • Product category predictor
    • Purchase requisition summarization for fulfillers
    • Sentiment analysis for procurement case
    • Sourcing event summarization for fulfillers
    • Sourcing request summarization for fulfillers
    • Spend category predictor

    Application information

    Activate the ServiceNow Otto for SPO store app (sn_spend_gen_ai) to use the Conversational intake experience and Record summarization skills.

    This store app has the following dependencies:
    • ServiceNow Otto for Platform (com.sn.now.platform)
    • Sourcing and Purchasing Automation(sn_pr)
    • ServiceNow Otto for FSC Common (sn_fsc_genai)
    Activate the applications in the following order:
    1. ServiceNow Otto for Platform (sn_genai_platform)
    2. Sourcing and Purchasing Automation (sn_pr)
    3. ServiceNow Otto for FSC Common (sn_fsc_genai)
    4. ServiceNow Otto for Sourcing and Procurement Operations (SPO) (sn_spend_gen_ai)

    For more information, see Configure ServiceNow Otto for Sourcing and Procurement Operations (SPO).