Configure ServiceNow Otto for Accounts Payable Operations (APO)

Configure ServiceNow Otto for Accounts Payable Operations so that AP fulfillers can use generative AI skills in the Source-to-Pay Workspace and in Core UI.

APO configuration overview

• Now Assist

  Use the AI Admin Hub console to configure APO. This console contains everything that you need to install the plugin [sn_ap_gen_ai] and configure the generative AI skills.

• See the Configuring Now Assist Admin features topic.

  Use the AI Admin Hub console to activate the various ServiceNow Otto applications and skills that you’re entitled to.

The following table lists the features and skills that you can access from the AI Admin Hub console.

Table 1. APO features and skills in the AI Admin Hub console

APO features	Skills
Purchase order line mapping	Purchase order line mapping with invoice line mapping
Case summarization	Invoice case summarization
Invoice data extraction	Invoice data extraction using DocIntel
Invoice inquiry solution generator	Identify, extract the invoice inquiry details from the invoice data and related records.
Sentiment analysis for invoice case	Analyze and prioritize the invoice inquiry cases based on the response tone.
Accounts payable document classification	Automatically identifies and categorizes supplier sent email attachments as invoice, credit memo, and supporting documents.
Relevant invoice finder	Identify the historically processed invoices that are most relevant to a given invoice using semantic matching.
Email response for invoice case	Automatically draft and manage responses to invoice-related inquiries.
Email response for invoice task	Automatically draft and manage responses to invoice-related inquiries.

Figure 1. AI skills for APO