Analyze sentiment in procurement cases

  • Release version: Zurich
  • Updated March 2, 2026
  • 1 minute to read

    • Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.

    Before you begin

    Role required: sn_spend_gen_ai.now_assist_fulfiller

    Procedure

    1. Navigate to Workspaces > Source-to-Pay Workspace.
    2. Select the list icon (List icon.).
    3. Navigate to Lists > All work > Cases.
    4. Select any active procurement case.
      The procurement case form view appears.
    5. To see why the sentiment was generated, select the information icon The information icon provides an explanation for why a particular sentiment has been generated..
    6. Optional: To refresh the sentiment and trend manually, select the information icon The information icon provides an explanation for why a particular sentiment has been generated. and then select the refresh icon The refresh icon manually refreshes the procurement case sentiment..
      A red dot indicates that the sentiment was updated due to recent activity. Sentiment updates automatically every 30 minutes.