Use ServiceNow Otto for Sourcing and Procurement Operations (SPO)

ServiceNow Otto for SPO is an AI assistant for procurement and sourcing tasks. You can access it through Shopping Hub, Virtual Agent chat, and Source-to-Pay Workspace.

Note:

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see .

What ServiceNow Otto for SPO can do for you

ServiceNow Otto for SPO works with your product catalog and procurement data to:

Find products

Search your catalog using natural language instead of browsing categories.

For information on how to use ServiceNow Otto for SPO in a Virtual Agent chat, see Use the ServiceNow Otto for Sourcing and Procurement Operations (SPO) skills in a Virtual Agent chat.

Summarize records

Get quick overviews of purchase orders, requisitions, and supplier information.

ServiceNow Otto for SPO to summarize a record in Source-to-Pay Workspace, see Summarize a procurement record in Source-to-Pay Workspace.

For information on how to use ServiceNow Otto for SPO to summarize a record in Shopping Hub, see Summarize a procurement record in Shopping Hub.

Draft emails

Generate professional email responses to supplier inquiries and status requests.

For information on how to generate email response in ServiceNow Otto for SPO, see Generate an email response for procurement cases.

Analyze sentiment

Understand the tone of requester messages to prioritize issues and escalations.

For information on how to analyze sentiment in procurement cases, see Analyze sentiment in procurement cases.

• Summarize a procurement record in Source-to-Pay Workspace
  Get a quick overview of a procurement record's status, completed actions, and next steps, without reading through all the details. ServiceNow Otto for SPO generates a focused summary in seconds.
• Summarize a procurement record in Shopping Hub
  As a shopper, use the record summarization skills in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application to summarize sourcing request, purchase requisition, and purchase order records. View their status, progress, and action items at a glance.
• Request the generative AI capabilites in ServiceNow Otto for Sourcing and Procurement Operations (SPO) by using ServiceNow Otto panel
  Request the contextual generative AI capabilities to summarize procurement-related records in the ServiceNow Otto for Sourcing and Procurement Operations (SPO) application by using the conversational interface in the ServiceNow Otto panel.
• Use the ServiceNow Otto for Sourcing and Procurement Operations (SPO) skills in a Virtual Agent chat
  ServiceNow Otto is a chat assistant that helps you complete procurement tasks through conversation. Instead of navigating forms or contacting procurement staff, you can use ServiceNow Otto for Sourcing and Procurement Operations (SPO) to request products, track orders, and get help with procurement questions.
• Analyze sentiment in procurement cases
  Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.
• Generate an email response for procurement cases
  Enables procurement specialists and buyers to generate professional, accurate email responses using ServiceNow Otto. By minimizing manual drafting and review, it helps procurement specialists and buyers respond to requester inquiries more efficiently and focus on higher-value procurement tasks.