Procurement File Transfer Framework

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Procurement File Transfer Framework (PFTF) helps you transfer information between the ServiceNow database and a third-party reseller through a File Transfer Protocol (FTP). You can set up an FTP server for access and transfer of reseller data without any spoke development by the third-party reseller.

    When the PFTF application is installed, the following applications from the ServiceNow IntegrationHub Professional Pack Installer must be auto-installed. This is a prerequisite.
    • ServiceNow IntegrationHub Action Step - SSH
    • ServiceNow IntegrationHub Action Step - SFTP
    • ServiceNow IntegrationHub Flow Trigger - REST

    FTP integration helps when you intend to transfer files between ServiceNow and your resellers.

    Use Procurement File Transfer Framework for the following activities:
    • Support the FTP-based integration for suppliers.
    • Standardize the file structure, formats, and naming conventions for each supplier.
    • Manage large-scale data through FTP import and export.
    • Simplify the import and export operations with mid server and flow designer.
    • Use the file transfer workflows to control the data operations.

    Currently, the following integrations are supported:

    Imports:
    • Catalog import
    • Order acknowledgment import
    • Shipment import
    • Invoice import

    Exports: Order export

    Your suppliers can upload the files with the recommended folder structure and format on the server. ServiceNow imports and exports all the details automatically through scheduled data imports and exports.