ServiceNow Otto for Sourcing and Procurement Operations (SPO)

  • Release version: Zurich
  • Updated July 30, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of ServiceNow Otto for Sourcing and Procurement Operations (SPO)

    ServiceNow Otto for Sourcing and Procurement Operations (SPO) is a conversational AI solution designed to enhance procurement workflows. It assists users by summarizing records, drafting emails, categorizing purchases, analyzing supplier messages, submitting requests through conversation, and processing uploaded documents. This AI-driven application streamlines sourcing and procurement tasks to improve efficiency.

    Show full answer Show less

    Key Features

    • Conversational AI Assistance: Enables users to interact naturally to perform procurement-related activities.
    • Record Summarization and Email Drafting: Helps quickly digest information and generate communication efficiently.
    • Purchase Categorization and Supplier Message Analysis: Facilitates better organization and understanding of procurement data.
    • Request Submission via Conversation: Simplifies the process of initiating procurement requests.
    • Document Upload and Processing: Supports handling procurement documents within the AI environment.
    • Agentic Workflows and AI Agent Collection: Offers pre-configured AI workflows tailored for sourcing and procurement operations.

    Important Considerations

    • Availability of AI model providers and features varies by region, data center, and compliance requirements (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments).
    • Not all AI capabilities are accessible in regulated markets or certain restricted environments; customers should verify current availability.
    • Data from customer instances is transferred to centralized ServiceNow environments or third-party cloud providers (such as Microsoft Azure) for processing, under strict compliance policies.
    • ServiceNow collects inputs and outputs to improve AI models, with customers able to opt out of future data collection per documented procedures.
    • Due to inherent limitations of AI and machine learning, outputs may not always be accurate or appropriate. Customers are responsible for testing, validating, and applying human oversight especially in critical use cases.
    • Compliance with ServiceNow’s AI Acceptable Use Policy is required and may be updated periodically.

    Getting Started and Support

    • Users can configure the application to begin leveraging generative AI capabilities in procurement tasks.
    • Support resources include the ServiceNow Community on AI and Intelligence, Known Error Portal, and Customer Service and Support channels.

    ServiceNow Otto for Sourcing and Procurement Operations (SPO) provides conversational AI assistance for procurement tasks. You can summarize records, draft emails, categorize purchases, analyze supplier messages, submit requests through conversation, and upload documents for processing.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.