Deactivate Create supplier case from email inbound action

  • Release version: Zurich
  • Updated February 16, 2026
  • 1 minute to read

    • The Create Supplier case for email inbound action must be inactive for automatic creation of supplier cases from emails using Now Assist.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Policy > Email > Inbound Actions.
    2. Select the Create supplier case from email inbound action.
    3. On the inbound action form, clear the Active check box.

    Result

    The Create supplier case from email inbound action is deactivated.