Analyze CMDB settings for Data Foundations

  • Release version: Yokohama
  • Updated August 7, 2025
  • 2 minutes to read
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    Summary of Analyze CMDB settings for Data Foundations

    This feature enables ServiceNow customers to monitor and optimize their Configuration Management Database (CMDB) settings to enhance configuration item (CI) data quality, align with the Common Service Data Model (CSDM), and achieve Data Foundations outcomes. Using the Settings tab in the CMDB success advisor for Data Foundations, customers can review key configuration indicators and identify areas requiring improvement to maintain a healthy and accurate CMDB.

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    Key Features

    • Settings Review: Access the Settings tab via the CMDB success advisor’s Data Foundations card to evaluate crucial CMDB configurations.
    • Evaluation Areas: Includes assessment of CMDB Data Manager ownership policies for principal classes, reconciliation rules that ensure correct integration source ownership of attributes, and CI class manager configurations for principal class designation.
    • Priority Categorization: Settings are categorized as either Ideal or Requires attention, helping prioritize remediation efforts effectively.
    • Role Requirements: Requires the sncmdbadmin role for access. Managing business rules may require switching the application scope to Global.
    • Use Case Alignment: Supports CMDB administrators in verifying ownership policies, validating reconciliation rules, identifying policy gaps, and aligning CMDB settings with CSDM to bolster service mapping and dependency tracking.

    Practical Application

    ServiceNow customers should regularly access the CMDB success advisor for Data Foundations after completing setup to:

    • Validate CMDB Data Manager policies across principal CI classes to ensure automated lifecycle management and data integrity.
    • Review and adjust reconciliation rules to prevent lower-quality data sources from overwriting higher-quality CI data.
    • Identify and address CI classes lacking Data Manager policy coverage to strengthen overall CMDB alignment.
    • Maintain CMDB alignment with CSDM standards, which is critical for accurate service mapping and dependency tracking.

    Consistent use of this feature supports improved CI data accuracy, data quality, and compliance with Data Foundations guidelines, resulting in a more reliable and actionable CMDB.

    Monitor and optimize Configuration Management Database (CMDB) settings that support configuration item (CI) data quality, Common Service Data Model (CSDM) alignment, and Data Foundations outcomes.

    Use the Settings tab in the CMDB success advisor for Data Foundations to review configuration indicators and identify opportunities to improve CMDB alignment with Data Foundations guidelines.

    The CMDB success advisor for Data Foundations evaluates your current configuration across key areas such as:

    • CMDB Data Manager ownership policies for principal classes
    • Reconciliation rules ensuring the right integration source owns each attribute
    • CI class manager configuration for principal class designation

    Settings are categorized as Ideal or Requires attention, enabling you to prioritize actions and maintain a healthy CMDB for Data Foundations.

    For a quick reference to validate CMDB settings for Data Foundations, see Settings checklist for Data Foundations in CMDB success advisor.

    Access settings

    Navigate to the CMDB success advisor landing page, and on the Data Foundations card, select View insights. Select the Settings tab to access settings-related details. For more information, see Access CMDB success advisor.

    Note:
    The CMDB success advisor for Data Foundations dashboard is available only after the setup process is complete. For more information, see CMDB success advisor for Data Foundations setup.

    Required roles

    You need the sn_cmdb_admin role to access the CMDB success advisor for Data Foundations.

    To manage business rules, change the application scope from CMDB success advisor to Global in the application picker.

    Use cases

    For examples of how different people in your organization would use this feature, see these use cases.

    User Feature use
    CMDB administrator
    • Make sure Data Manager ownership policies are configured for all principal classes
    • Verify reconciliation rules prevent lower-quality sources from overwriting high-quality CI data
    • Identify CI classes with no Data Manager policy coverage and remediate gaps
    • Align CMDB settings with CSDM to support service mapping and dependency tracking

    Settings features

    The Settings tab in the CMDB success advisor for Data Foundations provides visibility into key configuration areas that promote accurate and complete CI data for your principal classes. These settings include business rules for CI creation, reconciliation rules that govern attribute ownership across integration sources, and Data Manager policies that support automated life cycle management and data integrity. To maintain CMDB data quality for Data Foundations, regularly review and validate these settings. For more information, see CMDB and Data Foundations settings assessed in the CMDB success advisor.