Service Graph Connector for SolarWinds

  • Release version: Yokohama
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Service Graph Connector for SolarWinds

    The Service Graph Connector for SolarWinds enables ServiceNow customers to import asset inventory data—including hardware and software—from SolarWinds software into the ServiceNow Configuration Management Database (CMDB). This connector supports SolarWinds Orion versions starting from 2019.4 HF6 and 2020.2.1 HF2, and is compatible with ServiceNow releases Washington, DC, Xanadu, and Yokohama.

    Show full answer Show less

    Key Features

    • Automated Data Normalization: Automatically normalizes asset information across hardware, virtualization, cloud resources, and software, ensuring consistency in the CMDB.
    • Configurable Synchronization: Allows scheduling and saving of synchronization intervals for ongoing data updates from SolarWinds.
    • Connection Configuration via SGC Central: Use the Service Graph Connector (SGC) Central view within the Service Graph Workspace or CMDB Workspace to discover, install, and manage connector lifecycle efficiently. This method is preferred over the deprecated guided setup.
    • CMDB Integrations Dashboard: Provides a centralized monitoring interface for all Service Graph Connectors, displaying status, processing results, and errors with filtering capabilities by integration and timeframe.
    • Data Mapping and Transformation: Utilizes the Robust Transform Engine (RTE) to map and transform SolarWinds data into ServiceNow CMDB tables, and the Identification and Reconciliation Engine (IRE) to insert data into the CMDB.
    • Extensive CMDB Coverage: Imports data into multiple specific CMDB classes such as servers (AIX, Linux, Solaris, Windows), network components, storage volumes, software installations, virtual machines, and cloud resources, among others.
    • IntegrationHub ETL Support: Enables visualization and management of data maps through the IntegrationHub ETL application for deeper integration insights.

    Practical Application

    By implementing the Service Graph Connector for SolarWinds, customers can maintain a reliable, up-to-date CMDB reflecting their complete IT asset inventory sourced directly from SolarWinds. This integration aids in asset management, supports IT service management processes, and enhances visibility into infrastructure components. Scheduled synchronization ensures data remains current, while dashboard monitoring facilitates proactive management of integration health and troubleshooting.

    Use the Service Graph Connector for SolarWinds to pull in data from the SolarWinds software into your ServiceNow instance.

    The Service Graph Connector for SolarWinds pulls in asset inventory data (hardware and software) from the SolarWinds database into the ServiceNow® Configuration Management Database (CMDB) application.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • Supported SolarWinds Orion minimum versions:
      • 2019.4 HF6
      • 2020.2.1. HF2
    • Supported ServiceNow versions:
      • Washington DC
      • Xanadu
      • Yokohama

    Use cases

    The following are examples on how you can use the Service Graph Connector:
    • Automatic normalization of asset information for hardware, virtualization and cloud resources, and software.
    • Ability to configure and save synchronization schedules.

    Configuring a connection for the connector

    You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for SolarWinds using SGC Central.
    Important:
    Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. You can see metrics for all integration runs. You can filter the view to a specific integration, a specific time duration, or a specific integration run. For more details about monitoring SolarWinds integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from data sources in the SolarWinds software is mapped and transformed into ServiceNow CMDB tables using the Robust Transform Engine (RTE). Data is inserted into ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you can configure the integration to periodically pull data from the SolarWinds software.

    The data is loaded into staging tables and then inserted into the following CMDB target tables:
    • AIX Server [cmdb_ci_aix_server]
    • Availability Zone [cmdb_ci_availability_zone]
    • CI Relationship [cmdb_rel_ci]
    • Cloud Network [cmdb_ci_network]
    • Cloud Service Account [cmdb_ci_cloud_service_account]
    • Cloud Subnet [cmdb_ci_cloud_subnet]
    • Computer [cmdb_ci_computer]
    • Disk [cmdb_ci_disk]
    • Hardware [cmdb_ci_hardware]
    • Hardware Type [cmdb_ci_compute_template]
    • Hyper-V Server [cmdb_ci_hyper_v_server]
    • IIS Virtual Directory [cmdb_ci_iisdirectory]
    • Image [cmdb_ci_os_template]
    • IP Address [cmdb_ci_ip_address]
    • Linux Server [cmdb_ci_linux_server]
    • Logical Datacenter [cmdb_ci_logical_datacenter]
    • Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server]
    • MS SQL Server [cmdb_ci_db_mssql_server]
    • MS SQL DataBase [cmdb_ci_db_mssql_database]
    • Network Adapter [cmdb_ci_network_adapter]
    • Network Gear [cmdb_ci_netgear]
    • Serial Number [cmdb_serial_number]
    • Server [cmdb_ci_server]
    • Software Installation [cmdb_sam_sw_install] (If the Software Asset Management (SAM) application is installed.)
    • Software Instance [cmdb_software_instance] (If the SAM application is not installed.)
    • Software [cmdb_ci_spkg] (If the SAM application is not installed.)
    • Solaris Server [cmdb_ci_solaris_server]
    • Storage Volume [cmdb_ci_storage_volume]
    • UNIX Server [cmdb_ci_unix_server]
    • VM Instance [cmdb_ci_vm_instance]
    • Windows Server [cmdb_ci_win_server]

    For more information on where data is saved when pulling data from SolarWinds, see CMDB classes targeted in Service Graph Connector for SolarWinds.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.