Service Catalog

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Service Catalog

    The ServiceNow® Service Catalog application enables ServiceNow customers to create and manage service catalogs that offer self-service portals for requesting services and products. It allows customization of customer portals and standardization of request fulfillment to ensure accurate and available catalog items. The application supports various catalog item types and integrates seamlessly with other ServiceNow offerings like Employee Center, Service Portal, Now Mobile, and Virtual Agent.

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    Key Features

    • Service Catalog Creation and Customization: Build and tailor catalogs to provide users with easy, self-service access to service and product requests.
    • Catalog Builder: Utilize a visual, guided interface to create and edit catalog items with predefined templates and restrictions, streamlining catalog maintenance and delegation.
    • Service Catalog Wizards: Design multi-step, wizard-like request processes that simplify complex or extensive input requirements, enhancing user experience with contextual help panels.
    • Integration Capabilities: Integrate Service Catalog with applications like Service Portal, Employee Center, Now Mobile, and Virtual Agent for a unified service experience.
    • Debugging and Troubleshooting Tools: Diagnose issues with user criteria, UI customizations, catalog item variables, and performance to maintain efficient catalog operations.
    • Now Assist in Catalog Builder: Leverage AI-assisted text input to quickly create catalog items within the Catalog Builder.
    • Catalog Conversational Coverage Dashboard: Monitor conversational and non-conversational catalog items through a high-level dashboard for better catalog management.

    Practical Use for ServiceNow Customers

    ServiceNow customers with Catalog Administrator roles can configure and maintain the Service Catalog to deliver consistent, accurate service offerings through customized portals. The tools provided enable streamlined catalog creation, robust integration with other ServiceNow platforms, and enhanced user experiences via guided wizards and AI assistance. Debugging capabilities ensure smooth catalog functionality, while monitoring dashboards provide visibility into catalog item usage and engagement.

    Use the ServiceNow® Service Catalog application to create service catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.

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