Configuring AI skills

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Use the AI Admin Hub console to activate the various ServiceNow Otto applications and skills that you’re entitled to.

    Configuration overview

    Install and activate the plugins, turn on the ServiceNow Otto panel, and view the account settings. You must install at least one ServiceNow Otto application before you can configure any skills.

    The following example shows the Settings page with four available plugins to install, including ServiceNow Otto for HRSD and ServiceNow Otto for Creator.

    Figure 1. AI Admin Hub settings page

    ServiceNow Otto settings page that lets you install plugins, activate the ServiceNow Otto panel, and view account details.