Troubleshoot an AI skill

Run diagnostics for a skill on AI Admin Hub and get information about the status of your skill configuration with AI Troubleshooting.

Before you begin

Role required: sn_nowassist_admin.nsa_admin

About this task

Certain skills have diagnostic scripts that you can run from the AI Admin Hub. These diagnostic scripts check for successful skill execution and setup of the underlying capability definitions. If you've created a copy of a skill, you will not be able to run diagnostics on the skill copy.

Procedure

1. Navigate to All > AI Admin Hub > AI Skills.

   If you’re already in the AI Admin Hub, select the AI Skills tab.

2. In the navigation pane, select the workflow of the skill that you want to troubleshoot, such as Technology or Customer.
3. On the feature card that contains the skill you want to troubleshoot, select View details.
4. In the All available skills or Active skills section, select the more options icon next to the skill that you want to make a copy of and select Run diagnostics.
   Run diagnostics option is not applicable for skills where this option is not available or applicable.
5. After the diagnostics are complete, review the results of each test.

   

What to do next

If you have identified any problems with your skill configuration, you can edit the skill from the AI Admin Hub console.

If editing the skill does not solve the issue, you can contact ServiceNow Support for additional help.