Feedback form

  • Release version: Zurich
  • Updated April 29, 2026
  • 1 minute to read

    • Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in AI Control Tower.

    Note:
    Operational Sustainability Workspace and Strategic Planning users can’t view the fields that aren’t added to the default/custom form layout in the workspace. Configure the default/custom form layout to view those fields.
    Table 1. Details tab of the Feedback form
    Field Description
    Name A brief description of the feedback.
    Description Detailed description of the feedback.
    Product idea count Number of product ideas associated with the feedback.
    State Current state of the feedback. The available options are:
    • Submitted
    • Need more information
    • Under review
    • In backlog
    • Planned
    • In development
    • Completed
    • Unlikely to implement
    • Duplicate
    • Already exists
    Assigned to User who is assigned to the feedback.
    Source Source of the feedback. The available options are:
    • Chat
    • Customer meeting
    • Email
    • Social media
    • Idea portal
    Type Type of the feedback. The available options are:
    • Issue
    • Enhancement request
    • Insight
    Product Product associated with the feedback.
    Customer The customer who submitted the feedback.
    Sentiment Sentiment of the feedback record. The available options are: Positive, Negative, or Neutral.
    Created by User who created the feedback record.
    Business application Business application that this feedback is related to.